EHR Generalist

Caminar•San Mateo, CA

3d•$99,284 - $117,924

About The Position

The EHR Implementation Generalist collaborates with the Senior Director of IT, Billing Supervisor, Director of Clinical Operations and Director of Quality to sustain the ongoing operation of the Electronic Heath Records Systems.

Requirements

4+ years of relevant work experience preferred.
Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Outlook), SQL Server Management Studio(SSMS), SQL Server Visual Studio and Integration Services (SSIS), Notepad++, Teams, Edge
Database Management experience
Problem solving – able to identify and resolve problems in a timely manner, skillfully gathering and analyzing information
Customer service – able to manage difficult customer situations, respond promptly to customer needs and solicit customer feedback to improve service
Oral communication – able to speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills and conducts meetings
Quality management – able to improve and promote quality and demonstrate accuracy and thoroughness
Planning/organizing – able to prioritize and plan work activities, use time efficiently and develop realistic action plans
Adaptability – able to adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events
Dependability – able to maintain a consistent work schedule that accommodates user schedules, follow instructions, respond to management direction and solicit feedback to improve performance
Safety and security – consistently promotes and personally observes safety and security procedures and uses equipment and materials properly
Must be a dynamic self-starter with demonstrated ability to work independently routinely and on special projects
Must be able to interact with non-computer personnel as a trainer
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Caminar practices
Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies

Nice To Haves

Vivantio and GitHub experience is a plus
Experience in health services administration or non-profit environment is helpful
Knowledge of clinical workflows, county requirements and Medi-Cal regulations is a plus

Responsibilities

Manage staff profiles in Credible and OQ-Analyst
Create new accounts in the Credible Learning Management System, in the Credible training and production domains and in OQ-Analyst
Manage and track user credentialing profiles
Manage user terminations and Leaves Of Absence
Manage EHR Team configuration in Vivantio
Manage medical prescriber accounts in Credible
Manage Credible account access for auditors
Contribute to the design and maintenance of forms
Collaborate in the development of User Guides and training materials
Create and revise forms for clinical staff, administrative staff and the management team utilizing Credible form creation tools and Adobe Acrobat
Create and revise forms that meet county specifications and payer requirements
Create and maintain user reports through the Credible Export Tool and through Client, Service and Employee Advanced Searches
Change program report passwords quarterly and notify regional representatives
Manage export SQL and Report Catalog versions in GitHub repository
Train users as needed on how to create their own saved Advanced Searches
Provide ongoing support to staff regarding issues/concerns with the EHR software, including processing user requests through the Vivantio ticketing system
Meet deadlines and effectively prioritize projects and objectives for self and staff
Coordinate with Qualifacts, OQ Measures and county departments to resolve software issues
Update Credible and OQ-Analyst to reflect new or changing programs, including program configurations, billing matrix specifications, services, forms and workflows
Manage new and changing payer configurations in Credible
Maintain the billing matrix and payer configurations as contracts are renegotiated or payer requirements change and as the Billing department requests
Maintain the virtual database through automated exports and SSIS packages and manage version control through GitHub repository
Assist in maintaining daily data modifications through PowerAutomate scripts
Conduct periodic EHR audits – run a set of data integrity audits monthly with results sent via email to regional representatives and perform ad hoc audits and corrective measures as needed
Make Data Dictionary changes to accommodate database schema changes and Credible feature updates or additions
Review all Credible and OQ-Analyst update releases for impact, notify users prior to a release of potential downtime and after a release as a reminder to clear cache
Attend training events and staff meetings as assigned
Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
Work with the IT Director, Billing Supervisor, Director of Clinical Operations and Director of Quality to develop and maintain administrative and clinical workflows
Become familiar with regional workflows in order to provide company-wide support
Provide ad-hoc training when necessary
Actively participate in EHR related projects
Attend Qualifacts Credible User Group meetings
Participate in Qualifacts Credible Partner Community, innovation groups and projects

Benefits

Medical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.
Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.
Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.
Life, Long-term Disability,and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.
Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit.
401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.
Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!
Employee Assistance Program
For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.