EHR Application II Analyst

BJC HealthCare • St. Louis, MO

5d • Hybrid

About The Position

BJC is seeking an EHR Application II Analyst for a remote position, with a preference for candidates located in the St. Louis area. This role will require onsite presence at times. Ideal candidates should have experience in Application Support and possess knowledge in VmWare, Windows desktop, and SCCM/MDM.
Technical & Operational Responsibilities
Complete application maintenance (patching, audits, cert renewals, DR, BIA, etc.).
• Define and execute support/operational requirements.
• Participate in integration (HL7) testing and support for all up and downstream applications.
• Perform data analysis and support interoperability.
• Develop/run special scripts as needed.
• Escalate and coordinate with vendors when required.
• Assist with system events, roadblocks, and special projects.
Assess and design solutions primarily involving 3rd party applications.
Manage and implement complex and standard projects.
Identify and recommend process improvements.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
By ''Caring for Systems that Care for People'', BJC HealthCare Information Services (IS) is a key enabler of the mission, strategy and operating excellence that is associated with BJC HealthCare. Information Services is comprised of over 650 individuals working together to provide effective delivery of system development, implementation and support as well as strategic IT planning and analysis to BJC's Hospitals and Health Service Organizations.

Role Purpose
Under moderate direction, the EHR Application Analyst II is responsible for configuring, modifying, testing, and maintaining Epic & other Clinical applications. Builds collaborative relationships with hospital leadership, clinical department users, technology and other corporate departments to facilitate usage and acceptance of the system. May be assigned to more complex build and configuration tasks and resolve advance issues. Provides second-tier support to end users to ensure reliable application system availability and performance. May be responsible for system integrity. Provides solutions or resolves end-user system issues. Epic or applicable certifications will be required within 6 months of hire.

Requirements

• High School Diploma or GED
• 2-5 years

Nice To Haves

• Bachelor's Degree
• 5-10 years
• experience in Application Support
• knowledge in VmWare, Windows desktop, and SCCM/MDM
• Epic or applicable certifications will be required within 6 months of hire.

Responsibilities

• Designs, verifies, documents, amends and refactors complex software configurations for deployment. Contributes to the selection of the software configuration methods, tools and techniques. Applies agreed standards and tools, to achieve well-engineered outcomes. Participates in reviews of own work and leads reviews of colleagues' work.
• Investigates and resolves issues relating to applications. Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
• Develops and executes test plans and test cases. Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage. Analyses and reports on test activities, results, issues and risks, including the work of others.
• Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices. Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices.
• Ensures that incidents are handled according to agreed procedures.Prioritizes and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.Documents and closes resolved incidents.Contributes to testing and improving incident management procedures.
• May be part of an after-hours on-call rotation.
• Complete application maintenance (patching, audits, cert renewals, DR, BIA, etc.).
• Define and execute support/operational requirements.
• Participate in integration (HL7) testing and support for all up and downstream applications.
• Perform data analysis and support interoperability.
• Develop/run special scripts as needed.
• Escalate and coordinate with vendors when required.
• Assist with system events, roadblocks, and special projects.
• Assess and design solutions primarily involving 3rd party applications.
• Manage and implement complex and standard projects.
• Identify and recommend process improvements.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED