Application Support Analyst II

Interstate Batteries • Dallas, TX

1d

About The Position

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: Support IBSA with functions through the use of various types of software. Performs Tier II level troubleshooting on moderately to highly complex applications issues/problems for IBSA partners. This role is responsible for participating in the design, delivery, and improvement of legacy/custom applications.

Requirements

• College degree in computer-related field or equivalent experience
• Minimum 2 year experience with technical customer service or help desk
• Minimum 1 year experience with knowledge base management
• 2-4 years of support experience for an ERP, WMS, SalesForce, and/or .Net system preferred
• 2-4 years of support experience for integrations between systems preferred
• Excellent customer service skills
• Ability to effectively communicate verbally and written
• Extensive experience in examining, investigating and solving dynamic problems
• Ability to manage support for 6+ applications
• Proficiency in data manipulation and analysis using PL/SQL and/or SQL in an Oracle or SQL environment
• Excellent organizational and the ability to interact with team members and partners at all levels in our organization are essential
• Highly self-motivated and independent
• Well-organized with the ability to multi-task and work with minimal supervision
• A working knowledge of the system development life cycle (SDLC) and general application support standards
• Work effectively in team environment or alone

Nice To Haves

• Purchase Order, sales order and supply chain experience
• Proven analytical and problem resolution skills
• Strong oral and written communication skills
• Strong interpersonal and time management skills
• Must work effectively in a team environment
• Ability to conceptualize, reason through problems, make effective decisions and develop alternate solution(s)
• Seeks out and seizes opportunities
• Finds ways to overcome barriers
• Provide excellent service and support while ensuring compliance with policies and procedures
• Detail oriented with a passion for knowledge management and customer service

Responsibilities

• Ability to provide assistance with troubleshooting system issues/problems
• Escalates problems appropriately to meet SLA’s
• Provides client support via telephone and e-mail
• Listens, comprehends and communicates effectively and timely with IBSA partners
• Contributes to process improvement with a focus on streamlining processes, adding value to our business, and meeting our partners needs
• Ability to plan and prioritize workload to meet deadlines
• Plans and tracks the status on several assignments and/or projects at once
• Ability to adjust to constant business change
• Documents and reviews solutions to common problems
• Needs the ability to respond to frequently asked questions
• Other duties as assigned

Benefits

• Comprehensive healthcare benefits
• Company supported wellness program
• Onsite fitness center
• Wide range of professional development opportunities, training, resources and tools
• Competitive pay and bonus structure
• Saving and investment options that help you reach your financial goals and plan for your future
• benefits vary by office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level