EFT Operations Coordinator

Municipal Credit Union•New York, NY

About The Position

The EFT Operations Coordinator is responsible for coordinating professional and administrative support to the EFT Operations Leadership Team with responsibilities for daily, weekly, and monthly reporting and analysis, and process improvement initiatives. Responsible for reviewing and updating any processes, procedures, and guidelines as needed.  The EFT Operations Coordinator is responsible for managing member wires and ensuring adherence to regulatory standards.

Requirements

4 years’ experience in banking operations with concentration in wires and EFT processes
Excellent research and problem-solving skills
Highly proficient in Microsoft Office suite
Excellent interpersonal, oral and written communication skills
Ability to multi-task; good time management skills
Highly ethical
Technologically proficient
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail

Nice To Haves

Retail banking experience is a plus
Previous Member or Customer Service experience is preferred

Responsibilities

Ensure the credit union’s payment systems for wires are handled securely, in compliance with relevant policies, procedures and regulatory requirements.
Provide governance and oversight for wire investigations activities including daily workflow and timely case management ensuring compliance with key regulatory requirements.
Actively manage networks for transmitting international and domestic wires.
Serve as subject matter expert on message types used to send and receive international wire information.
Manage the exchange of financial messaging between MCU and other financial institutions.
Ability to create dashboards and/or reports from data within our systems daily, weekly and monthly.
Partner with leadership to develop and analyze reporting and data to monitor the overall department resources.
Create ad-hoc reporting as needed.
Review and analyze data to identify problem areas or member pain points.
Assist with EFT deposit operations escalations, monitor member complaints, report possible trends
Recommend potential solutions as needed to management to enhance the overall member experience.
Operate within a high volume operational environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures.
Perform resource allocation decision-making to ensure incoming tasks and responsibilities are prioritized based on staffing expertise.
Assist in the coordination of financial audits and regulatory examinations, providing documentation and explanations as needed.
Aid with implementation of recommendations from auditors to enhance internal controls and operational processes.
Serve as a subject matter expert on software tools used by the EFT/Deposit Operations team, as appropriate (Symitar and related modules).
Establish and maintain internal controls to safeguard assets and ensure compliance with regulatory requirements.
Conduct regular reviews of operational and financial processes and procedures to identify areas for improvement and mitigate risks.
Review and maintain department policies and procedures as needed to maintain compliance with rules/regulations.
Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC.
Provide quality control and recommendations to improve staff performance.
Develop and monitor staff productivity reporting to assist in performance management.
Assist members with more complex and specialized inquiries to support inter-departmental needs.
Provide support to members and staff to ensure accurate and timely resolution of inquiries from all sources (e-mail, phone, service events, etc.).
Coordinate staff training and development.
Perform other related duties as requested and special projects as assigned.