EFT & Card Operations Specialist I

Hawaiian Electric Industries•Honolulu, HI

About The Position

Monitors specific Bank regulations including but not limited to Reg. CC and Reg. E. Produces and analyzes reports to maintain accuracy and completeness. Ensures that all EFT accounts (ATM & debit cards) are settled daily to minimize financial exposure and provide accurate financial reporting for the Bank.

Requirements

Analytical: Excellent analytical and critical thinking skills to make sound decisions and provide problem resolution.
Computer: Proficient in the use of Microsoft Office applications (Word, Excel, Outlook).
Communication: Excellent verbal, written and interpersonal skills.
Customer Service: Ability to provide excellent customer service internally and externally. Must be able to keep sensitive customer and bank information confidential and secure.
Organization: Excellent organization skills and attention to detail.
Personal: Demonstrated ability to work independently, effectively and efficiently to prioritize shifting critical deadlines and demands.

Responsibilities

Receives and processes applicable bank regulation documents (Reg. CC Hold Notice, Reg. E claim forms, etc.), accurately and in a timely manner.
Communicates both verbally and in writing with customers, ASB employees and the general public.
Researches, resolves and creates reports to ensure that the bank is in compliance with federal regulations.
Escalates to department management potential problems, issues or trends.
Processes EFT settlement accounts (ATM & debit cards).Handles ATM and debit card settlement functions by applying accounting/automated procedures and government/network regulations; prepares breakdown of all network settlements (multiple networks).
Performs dispute resolution and research for any claims made by non-ASB cardholders and any account discrepancy.
Researches and resolves all account out-of-balance situations.
Processes and prepares journal entries.
Completes review of all Card Activity Reports and ensure all card orders and Service-Level Agreements are achieved. Reviews the reports pertaining to embossing and shipment, and track and report as needed.
Works with the Branch/Department to make any corrections needed for card issues. Reports any issues identified as Suspicious for Card or EFT activity.
Performs work at the assigned work location.
May occasionally work more than 40 hours per week.