EFT Operations Representative

Northwest Bank•Fishers, IN

12d

About The Position

The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

Requirements

High School Diploma or equivalent preferred

Responsibilities

Assist Retail Offices and Customers with EFT questions and troubleshoot cardholder issues
Cultivate good work relationships with other departments
Provide excellent customer service and business unit support
Ensure total document and data integrity
Maintain knowledge of job specific debit card bank products and services
Input data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cards
Perform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service
Maintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touché reports
Ensure all performance standards are met
Interact as appropriate with all vendors and/or business partners
Operate equipment and perform routine maintenance
Partner with coworkers and other departments appropriately
Protect the security of all information appropriately
Recommend improvements to procedures
Attempt to exceed production expectations
Minimize departmental nonpayroll costs
Contribute to measurable goal sett and achievements
Ensure total quality of work performed
Recommend expense control measures, product, service, and delivery enhancements, and quality control enhancements
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment