eFlorist Technician

The Wonderful Company•Paragould, AR

2h•Hybrid

About The Position

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! Unlike competitor roles that mostly log tickets and escalate, the eFlorist Technician is our first-line support team and is empowered to actually solve problems. You’ll be trained specifically on our website platform, have access to real tools and updates, and work as a true partner to our customers — not just a script reader. Plus, we offer clear paths for growth into onboarding, training, or account management, making this a career you can build on, not just a job. This is a great opportunity for anyone who wants a role that blends technical learning, customer interaction, and professional growth in a fast-paced but supportive environment. Candidates should be in the Paragould, AR vicinity. Currently, the eFlorist Technicians have the ability to work from home with one day per month required in the Paragould, Arkansas office. Working from home is voluntary and the ability to work in the office every day is available.

Requirements

Strong written, verbal, analytical, technical, and interpersonal skills are essential
Familiarity and experience with the Internet and websites required
Basic knowledge of MS-Word and Excel required, HTML experience preferred

Nice To Haves

Experience working with hospitality industry, travel related work or public relations work
Previous floral shop or related industry experience preferred
Previous experience creating/designing web sites and graphic design skills preferred

Responsibilities

Troubleshoot and support all customers via phone with website questions/issues
Data entry, setup of web sites and proof site content
Research and register URL’s, scan artwork, logos and custom images from a variety of sources
Assist in communicating changes and updates to the Online program to Teleflora Staff
Ability to modify code in HTML format
Assist with daily Departmental operations as required
Additional duties as needed

Benefits

Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.