Educational Sales Specialist

The Guitar Center Company•Frederick, MD

1d•$15 - $18

About The Position

The School Music Account Specialist provides instrument knowledge and expertise to assist customers in identifying the right musical product and/or service to meet their needs and find their perfect sound! Music educators, program directors, parents, beginning students, budding artists and professional musicians across the United States rely on the expertise of our Music Sales Associates every day. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Requirements

Effective listening skills required.
Effective verbal communication skills, including diction, grammar and tone.
Demonstrated ability to ask probing questions and correctly identify customer needs.
Proven ability in objection handling techniques.
Self-motivator, upbeat and with a high energy level.
Strong customer focus, team player and strong work ethics.
Ability to navigate through multiple systems and resolve complex multichannel issues.
Ability to adhere to quality standards, meeting sales and performance goals set by management.
High school diploma or GED required.
Proficiency with MS Office (Outlook, Excel, Word)
Self-motivated and strong interpersonal skills
Previous experience selling musical instruments, accessories, print and other music related technologies or services
Exceptional service skills in verbal and written communication skills, specifically phone service and sales skills

Nice To Haves

2+ years' music school, instrument sales or related musical instrument experience (music educator, Band & Orchestra, etc.)
Prior sales experience with both B2B and B2C organizations

Responsibilities

Promote, recommend, and sell musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
Support our Customer First culture through exceptional service
Manage both inbound and outbound calls resolving customer needs in an effective and professional manner
Demonstrate best practices in sales tactics and quality of call to provide a great experience for the customer and prevent issues during order fulfillment
Maintain appropriate customer documentation within necessary systems of record
Manage bid/quote process from creation through closure
Stay informed of current competitive offers and product technologies in order to position company products/services in a confident manner
Meeting/exceeding all performance expectations including products sales, add-on sales, call handling metrics, and quality standards