Education Resource Specialist

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. The Education Resource Specialist serves as the campus functional administrator for room scheduling software (Series25) used for the scheduling of classrooms. This includes maintaining all classroom inventories and scheduling databases. The Education Resource Specialist trains new users of the software and acts as a back-up for the main event Coordinator. This includes assisting in the university-wide academic facility scheduling process for assigning academic and special event activities into academic spaces while working closely with all stakeholders in the process.

Requirements

Bachelor’s degree in computer science or other computer/technology-related field, plus two (2) years of experience in a computer maintenance, networking, or software troubleshooting field or Associate’s degree in computer science or other computer/technology-related field, plus four (4) years of experience in a computer maintenance, networking, or software troubleshooting field or High School diploma/GED plus six (6) years of experience in a computer maintenance, networking, or software troubleshooting field required.
Advanced proficiency with computers (Mac, PC, and mobile devices).
Advanced proficiency with standard office computer programs (e.g., MS Office Suite).
Website creation and maintenance experience.
Excellent customer service skills.

Responsibilities

Contribute to developing, maintaining, and testing all systems required for the room scheduling process.
Update and maintain documentation on procedures and policies for the area.
Assists with the implementation of room scheduling software and the scheduling of events.
Train new users of the room scheduling software.
Supervise, train, and make daily assignments to support personnel.
Acts as a backup for the Room Scheduling Coordinator.
Performs other duties as assigned.