Education & Enablement Coordinator, Enrollment

Thyme Care • Nashville, TN

4d • $29 - $34

About The Position

In this role, you will directly support training and enablement for the Enrollment Team, which serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity. Enrollment Specialists conduct high-volume outreach to members via phone, email, and text to educate patients about Thyme Care’s oncology navigation services and enroll them into the program. Enrollment Specialists verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of Thyme Care’s mission and services to clearly communicate value to patients and caregivers. This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment team members receive the training and coaching to be successful in their roles. This position also plays a key part in partnering with the Quality team to discover trends and training needs to inform better enablement materials and coaching areas for the enrollment of the Care Team. This role reports into the Manager or Quality, Training, and Enablement for the Enrollment Team. Your primary responsibilities will include developing training content (for both virtual sessions and live sessions), facilitating live training sessions, and managing the administrative and operational logistics of training so that everything happens smoothly and efficiently. You will also be responsible for creating training materials, training resources, and job aids, to ensure all team members have the information they need to do their jobs effectively and efficiently, and to stay up to date with new product updates and releases, changes in workflows and processes, and new client launches. Your focus will be on meeting the training needs of Thyme Care’s Enrollment Team, including both new team member onboarding and continuing education. You will keep track of team members’ training modules completion, progress, and understanding by listening to interactions with members and assessing them against our quality standards. You will also attend regular QA calibration sessions to identify opportunities for new or improved training materials and sessions, and schedule additional time as needed to align on priorities and next steps.

Requirements

• 1-3 years experience in training delivery or staff development, developing and delivering both virtual instructor-led training, and self-paced module programs.
• Experience working in a fast-paced, startup environment.
• Excellent communication and presentation skills (both written and verbal), including public speaking and facilitation.
• Strong tech skills and ability to learn new tools quickly and autonomously.
• Ability to build high quality, polished training materials including presentation slides and written job aids.
• Comfort with data , and ability to both manipulate and analyze data to evaluate training effectiveness using metrics and dashboards.
• Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously.
• High attention to detail and organizational skills.
• Proficiency with Google Suite, Zoom and Slack

Nice To Haves

• Bachelor's Degree preferred.
• Certified Professional in Training Management (CPTM) or similar training certification is ideal but not required.
• Knowledge of HIPAA and healthcare compliance standards is a plus but not required.
• Understanding of healthcare terminology, patient enrollment workflows, and call center/customer service operations preferred.
• Experience in using and building in a Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.) preferred.
• Proficiency in adult instruction, time and classroom management, and adapting to diverse learning needs preferred.

Responsibilities

• Developing training content (for both virtual sessions and live sessions)
• Facilitating live training sessions
• Managing the administrative and operational logistics of training
• Creating training materials, training resources, and job aids
• Meeting the training needs of Thyme Care’s Enrollment Team, including both new team member onboarding and continuing education
• Keeping track of team members’ training modules completion, progress, and understanding by listening to interactions with members and assessing them against our quality standards
• Attending regular QA calibration sessions to identify opportunities for new or improved training materials and sessions, and schedule additional time as needed to align on priorities and next steps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees