Education Consultant - Technology

CDW

1d•Remote

About The Position

The Education Consultant will manage Google for Education infrastructure for EDU clients, involving setup, configuration, auditing, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Google Workspace for Education. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with AIT customers and ensuring they have the necessary tools for a safe and effective Google Workspace for Education environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones.

Requirements

Bachelor’s Degree in Computer Science, Information Systems or related discipline.
3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
Familiarity with Google Workspace for Education admin console.
An ability to balance and plan the short-term and long-term actions of a project.
Exceptional customer service orientation, skills, and relatability.
Strong documentation skills.

Nice To Haves

5 years managing Google Workspace for Education in an Education institution, a plus.
Convey technical information and recommendations clearly and concisely, a plus.
Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus.
Security and HIPAA experience and understanding, a plus.
Create engaging presentations, a plus.
Excellent oral and written communication skills, a plus.
Experience using scripting tools such as GAM/GAM ADVX and other command line tools, a plus.
Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus.

Responsibilities

Present the value of CDW Amplified for Education Audit, trainings, and other services.
Discover, analyze and identify customer requirements.
Assist account manager in customer engagement strategy.
Assist in scoping technical engagements.
Deliver consultative Audit kickoff calls and consultations.
Work with a team of technicians to provide support and troubleshooting.
Counsel customer and internal teams on Google Workspace for Education configuration and deployment specifics.
Offer training and insight to Education IT Admins on a wide variety of technologies, including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Plus, Standard and Teaching/Learning upgrade, and more.
Act as a contributing member on the Updates & Analysis Team.
Stay current on Google Workspace for Education changes and modifications.
Work to support customers as needed if escalated from the support team.