Education and Engagement Lead Trainer - Digital Accessibility Vice President

JPMorgan Chase & Co. • New York, NY

13d

About The Position

We are looking for a passionate Education and Engagement Lead, Trainer to join our Digital Accessibility team
As an Education and Engagement Lead, Trainer within our Digital Accessibility Team, you will help achieve our team’s mission: to raise awareness of, skills in, and engagement with Accessibility across Consumer Community Banking, and beyond. You will also assume a leadership role, heading and coordinating all trainings and education conducted by the Engagement team to ensure cohesion, efficiency, and efficacy. This role provides an opportunity to advocate for digital inclusivity and to shape the accessibility of our products, making a significant impact on users of all abilities.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Requirements

• Posses minimum of 5+ years of relevant experience in accessibility space
• Enthusiasm for teaching, even to those who might not want to be taught
• Optimism about making a difference re: improving the Accessibility of JPMorganChase, one person at a time if need be
• Curiosity and an appetite for learning and exploring possibilities
• Comfort with trying things for the sake of it, and acceptance that not everything will be a success, but you will always learn something from trying
• Awareness of and appreciation for controls, compliance, and regulatory requirements guiding and shaping what we do and how we do it

Responsibilities

• Understand the entirety of the Digital Accessibility Engagement team’s education-related book of work with an eye towards identifying and addressing gaps and overlaps
• Own the end-to-end process of creating, maintaining, and delivering comprehensive training, in person and remotely, for Designers (covering all disciplines within) to craft and deliver digital experiences in compliance with the firm’s adherences to the Americans with Disabilities Act and WCAG 2.1
• Partner with peers and colleagues to stay up to date on relevant tools, standards, and updates related to Accessibility and UX/CX at JPMC
• Establish and own a reasonable method of community engagement and consultation services (e.g. running an office hour, help desk, chat space, etc.)
• Foster regular social-professional connections with colleagues beyond immediate team through coffee chats and professional meetups
• Support the team’s overall goals and responsibilities
• Contribute to coverage for other trainings within our remit: Developers, Designers, Product Owners, Screen Readers, others as they arise or get assigned
• Actively participate in relevant Communities of Practice, Centers of Excellence, and other forums

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed