Education and Development Manager

NFH•Louisville, KY

About The Position

At Network For Hope (NFH) the Education and Development Manager (E&D Manager) oversees the activities related to the training and education programs, ensuring that all training initiatives are aligned with the company's strategic goals and meet regulatory compliance standards. This role leads and oversees a team of department educators and the Training Project Coordinator, manages training resources, and works interdepartmentally to ensure the effectiveness of training programs, the new hire experience, internal communication, technology, and workflows as they relate to training. KEY RESPONSIBILITIES Position may involve performing other duties as required, which may not be mentioned below. Specific functions may change from time to time. Departmental Management Manages the activities related to NFH's training and educational programs including the new hire training and the ongoing education of current staff. Recruits, hires, trains staff, evaluates employee performance including competency development and assessment, and recommends or initiates promotions, transfers, and disciplinary action. Manages staff of Educators who organize and conduct training and educational programs for both new hires and current employees. Ensures the Educators maintain competency and advanced skills in their areas of expertise, including ongoing employee development. Oversees meetings with staff including planning, coordinating, and setting agendas to meet company needs. Oversees and administers the training budget, ensuring effective allocation of resources and cost-efficiency. Training Program Management Aids Educators and training department staff in the development of training programs. Ensures materials are regularly updated to ensure current policies, procedure and practices are reflected. Works with Educators to determine training methods to be used, such as individual or group instruction, conferences, workshops, and demonstrations. Has oversight of the development of annual competencies for respective areas. Oversees the evaluation of employee competency to measure training program effectiveness and makes improvement recommendations as needed. Recommends changes to improve program content and effectiveness to achieve corporate training goals. May conduct hands-on training with Educators and trainees including SIM labs and other real-time training to ensure ongoing competence. Assesses training needs of new and existing employees and designated preceptors. Designs and applies assessment tools to measure training effectiveness including surveys and feedback. Collaborate with cross-functional teams to ensure consistency with on-boarding programs and align best practices across the organization. Quality & Compliance Maintains oversight of the training department staff to ensure records of training activities, attendance, test results, and retraining requirements are maintained appropriately and within regulatory guidelines. Serves as the liaison between training needs and quality initiatives, by collaborating with Quality department to address specific training needs identified on performance appraisals, occurrences, and organizational audits such as hospital feedback, UNOS, AOPO and CMS. Complies with NFH's Quality Assurance guidelines. Keeps informed of new training methods. Determines appropriateness of contracting with outside vendors to accomplish organization's training goals and objectives.

Requirements

Bachelor's degree in human resources, education, business administration, healthcare, or a related field. Extensive experience may substitute for education requirements and will be reviewed on a case-by-case basis.
2 years of critical care experience in healthcare, organ procurement, or related field required.
Excellent communication skills required.
Must have the ability to communicate effectively with all levels of personnel and external partners.

Nice To Haves

2-3 years of experience as a Clinical Services Coordinator, Clinical Recovery Specialist, or similar position highly preferred.
Previous experience as educator or conducting instructor-led clinical based training including designing materials preferred.
Demonstrated ability to coach and lead staff, interest in staff development preferred.
Professional certifications such as CPLP (Certified Professional in Learning and Performance), PHR (Professional in Human Resources), or SHRM-CP (SHRM Certified Professional) are highly desirable.
Current CPTC (Certified Procurement Transplant Coordinator), CCTC (Certified Clinical Transplant Coordinator), CCTN (Certified Clinical Transplant), CTBS (Certified Tissue Banking Specialist), or CTP (Certified Transplant Preservationist) preferred.

Responsibilities

Manages the activities related to NFH's training and educational programs including the new hire training and the ongoing education of current staff.
Recruits, hires, trains staff, evaluates employee performance including competency development and assessment, and recommends or initiates promotions, transfers, and disciplinary action.
Manages staff of Educators who organize and conduct training and educational programs for both new hires and current employees.
Ensures the Educators maintain competency and advanced skills in their areas of expertise, including ongoing employee development.
Oversees meetings with staff including planning, coordinating, and setting agendas to meet company needs.
Oversees and administers the training budget, ensuring effective allocation of resources and cost-efficiency.
Aids Educators and training department staff in the development of training programs.
Ensures materials are regularly updated to ensure current policies, procedure and practices are reflected.
Works with Educators to determine training methods to be used, such as individual or group instruction, conferences, workshops, and demonstrations.
Has oversight of the development of annual competencies for respective areas.
Oversees the evaluation of employee competency to measure training program effectiveness and makes improvement recommendations as needed.
Recommends changes to improve program content and effectiveness to achieve corporate training goals.
May conduct hands-on training with Educators and trainees including SIM labs and other real-time training to ensure ongoing competence.
Assesses training needs of new and existing employees and designated preceptors.
Designs and applies assessment tools to measure training effectiveness including surveys and feedback.
Collaborate with cross-functional teams to ensure consistency with on-boarding programs and align best practices across the organization.
Maintains oversight of the training department staff to ensure records of training activities, attendance, test results, and retraining requirements are maintained appropriately and within regulatory guidelines.
Serves as the liaison between training needs and quality initiatives, by collaborating with Quality department to address specific training needs identified on performance appraisals, occurrences, and organizational audits such as hospital feedback, UNOS, AOPO and CMS.
Complies with NFH's Quality Assurance guidelines.
Keeps informed of new training methods.
Determines appropriateness of contracting with outside vendors to accomplish organization's training goals and objectives.