Editorial Engagement Assistant

Springer Nature•New York, NY

7d•$45,000 - $60,000•Hybrid

About The Position

The Editorial Engagement Assistant will support Springer Nature’s Editor Engagement team by providing operational and administrative support. This role will have a strong focus on supporting our external editor reward programme. The Editor Engagement Team works to inform, engage and earn the loyalty of Springer Nature’s community of over 100,000 Editors and Editorial Board Members, and to better motivate them to contribute to the development and running of the journals they serve. As Editorial Engagement Assistant you will support this goal by helping to facilitate our training, communications and reward programmes, and reporting on success.

Requirements

An up-to-date understanding and interest in research communication and the publishing landscape
Understanding of or experience in a community engagement setting
A good understanding of the roles and responsibilities of Journal Editors, Editorial Board Members and Reviewers
Experience of project management
Customer service experience

Nice To Haves

Excellent interpersonal and communication skills
Confidence in communicating and engaging with stakeholders at various levels of seniority, including researchers, editors, and other partners, in a professional manner
Highly effective oral and written communication skills
High level of attention to detail
Ability to manage and prioritise multiple projects confidently and in agreed timelines
Excellent organisational skills including coordinating multiple priorities
Ability to be a self-starter, taking ownership of tasks and accomplishing them independently
Ability to work cooperatively and flexibly with other members of the team
A positive approach to problem-solving
Good IT skills, including using Google Suite and MS Office

Responsibilities

Project management support: Driving and delivering activities related to key engagement initiatives and supporting the day-to-day management of projects across the breadth of the Editor Engagement team: Assisting our editor engagement initiatives by carrying out research activities, monitoring their progress and measuring success
Providing project management and administrative support for ongoing projects
Providing meeting support including managing agendas and minutes
Facilitating the coordination of monthly reporting for initiatives across the Editor Engagement team
Editor engagement initiatives: Supporting the delivery of key engagement activities: Assisting with the coordination of our external editor training programme and the development of new training initiatives, supporting the Managers, Editor Training as required
Contributing to the creation and delivery of communications for editors, including preparing blog copy, supporting virtual events and assisting with other outreach activities as required
Helping to maintain and grow our online editor communities by supporting platform management and engagement activities that foster collaboration and connection
Supporting our reward programme by providing data analysis, project management support, and reporting to ensure our editors receive recognition for their contribution in an efficient and engaging way
Customer support: Providing a positive experience for our external Editors, EBMs and Reviewers, and building relationships with these key stakeholders. Responsibilities include:
Providing logistical support for the development of Springer Nature external editor focus groups, and serve as a liaison with these groups, including regular contact, virtual and in-person meetings
Serving as a point of contact for the Editor Engagement Team, monitoring the team inbox and triaging request to the appropriate team member
Providing team cover during periods of absence

Benefits

Medical, Dental and Vision
401(k) with company match and contribution
Hybrid office working policy, Summer Hours, and paid time off
Flexible Spending and Commuter programs
Multiple Life insurance options
Disability coverage
Tuition Assistance
Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
Employee Assistance Program
Family friendly benefits and a variety of employee discounts
An array of Employee Social Networks