eDiscovery and Outside Counsel Management Manager

Zillow

13d•Remote

About The Position

Zillow is seeking an eDiscovery Manager to lead, manage and optimize the Legal and Compliance Team’s ediscovery and third-party subpoena operations programs. This role is critical to the operational integrity of the company’s legal and compliance teams helping to ensure the company is managing risk, cost, and data effectively at scale. Reporting to the Employment Legal team, you will collaborate closely with legal stakeholders, external counsel, vendors, and internal partners to oversee and optimize the company’s relationships with ediscovery vendors, manage ediscovery budgets, manage legal holds, develop and implement retention policies, optimize legal technology tools, and oversee third-party subpoena responses.

Requirements

7+ years of experience in legal or litigation operations, managing e-discovery, third-party subpoena responses, and overseeing outside counsel management in-house or at law firm.
Deep experience in outside counsel management, including pricing models and law firm pricing and billing practices, budgeting, and negotiation and evaluation of rates, including alternative fee arrangements.
Extensive experience in legal data preservation practices, including managing legal holds and document collections and productions.
Experience managing and overseeing all phases of responses to third-party subpoenas.
In-depth experience with legal tech platforms (Logikcull or equivalent), subpoena management tools, and dashboard/reporting tools (e.g., Tableau, Power BI, Excel, Smartsheet).
Strong financial acumen, experience with fiscal and budget management.
Strong project management skills; highly organized, accountable, and responsive.
Excellent communication skills and ability to distill complexity for executive audiences.

Nice To Haves

Preferred experience supporting legal, regulatory, or federal agency investigations at a technology company or highly regulated environment.
Familiarity with Brightflag or other comparable legal e-billing systems and technological tools.

Responsibilities

Oversee the company’s internal e-discovery program and collaborate with outside counsel and vendors to provide company-wide e-discovery support, serving as the company’s primary point of contact for e-discovery technology tools.
Own the end-to-end e-discovery lifecycle, from legal hold through collection, processing, review and production.
Oversee the company’s legal hold platforms and partner with internal stakeholders on legal data preservation across systems.
Support and implement the development of e-discovery policies, workflows and best practices in collaboration with Legal, IT, Security and Compliance teams.
Provide guidance on data minimization, defensibility, and early case assessment to reduce review volume and legal risk.
Develop and lead internal training programs on legal holds, data preservation obligations, and best practices for cross-functional teams.
Act as a thought leader on e-discovery trends, compliance requirements, and litigation technology.
Make recommendations with respect to litigation, e-discovery and subpoena-related technology tools and vendors to improve process and mitigate risk and cost (e.g., subpoena related work, legal hold and document collection tools).
Primary point of contact for intake, tracking and management of third-party subpoenas to ensure timely and adequate responses.
Review and analyze subpoena requests for legal sufficiency, scope and appropriate response strategy.
Communicate with requesting counsel and/or government agencies to clarify or negotiate scope.
Work with internal business units to collect and preserve responsive documents and data.
Draft subpoena responses, including conducting review and production of records.
Generate regular reports and metrics to track volume and trends.