EDI Specialist

Chubb•Chicago, IL

16h•$75,900 - $111,100

About The Position

Chubb Benefits, a Chubb Company, is seeking an EDI Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! Job Summary This position will support our internal sales organization and external clients within our fast-growing Chubb Workplace Benefits division to ensure successful implementation of complex, sensitive, and high-profile enrollments. The EDI (Electronic Data Interface) Coordinator will be responsible for the implementation, technical specification mapping and ongoing maintenance for voluntary customers using EDI files for the purposes of enrolling benefits. This role is focused on delivering excellent service, maximizing operational efficiency, influencing key stakeholders, and timely project management.

Requirements

Exceptional service, critical thinking and problem-solving skills
Excellent written and verbal communication skills
Must be self-motivated, organized and results oriented
Ability to thrive in a fast-paced, challenging and collaborative sales-driven environment
Excellent interpersonal skills, ability to develop strong working relationships with other departments, clients and external vendors
Ability to display and use excellent discretion and judgment, and must be able to maintain confidential information
Strong MS Office Suite knowledge, namely MS Excel required
Bachelor’s Degree in Business Administration or related field preferred
3-5 years insurance industry experience required
Must have a general knowledge of insurance administration practices, benefit administration and enrollment lifecycle
Excellent project management experience with demonstrated end-to-end results

Responsibilities

Analyze customer requests for EDI file set-up, including but not limited to, suitability of billing type, plan design, and EDI benefit administration platform.
Communicate required EDI information to customers and benefit administration vendors in a clear and timely manner. Including, but not limited to, file specifications, testing process, SFTP requirements, and production instructions.
Monitor the monthly EDI file upload process, address any internal issues within the required procedural timeframe, report issues to customer and benefit administration vendors. Lead the process for resolution focusing on reducing impact to the customer.
Collaborate and communicate cross functionally with the home office departments, clients, brokers, and external vendors to address test and production issues in a timely manner.
Proactively monitor and analyze production EDI files for quality, accuracy, adherence to eligibility/plan design (guaranteed issue amounts), and mapping issues.
Maintain EDI status tracking and management reporting.
Serve as the primary point of contact to customers and benefit administration vendors on all EDI interactions.
Serve as a subject matter expert and resource for internal operations for EDI workflow, process and procedures.
Assists in identifying opportunities within the EDI process for service delivery, operational efficiencies and effectiveness.
Proactively manage expectations of broker and employer partners to address issues as they arise while concisely and effectively communicating status, issues and timelines
Collaborate with other departments to resolve issues
Develop and maintain strong working relationships with our broker and employer group partners