EDI Production Support Analyst

CGI•Lafayette, LA

1d•$78,400 - $154,300•Hybrid

About The Position

Make an impact like never before. We're growing rapidly and are looking for an EDI Production Support Analyst. This is a hybrid role that requires onsite work at the client site in Nashville, TN or Lafayette, LA. We're a close-knit team that has access to global resources. You'll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers. Growth at CGI is driven by your goals, so if you're looking for an inclusive place where you're empowered to chart your own path, then we'd love to meet you. Your future duties and responsibilities:

Requirements

At least 8+ years of experience in:
EDI Applications Edifecs v9.2.3, EAM, TPM, XEngine 8X and XE Server
Database technologies such as MySQL
X12N transactions, HL7 messages, FHIR, SOX/SOC1, Teradata, X12
Web Services, Java, SQL/SSIS development related to EDI
BizTalk Services
Working in 247 support model
Coordination with various teams to help resolve and fix production issues
Medicaid and Medicare transactions
Dynatrace
ITIL processes – Incident Management & Problem Management
AWS – Foundation, Key Services – ECS/EC2/S3
Performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations
Deployment methodologies and helping to coordinate production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified
AWS services (EC2, S3, RDS, VPC, IAM)
AWS CloudWatch and centralized logging tools
Excellent problem-solving, communication skills and PROD support mindset

Responsibilities

Monitor and resolve production support tickets daily, ensuring issues are triaged, tracked, and resolved within SLA.
Monitor file servers, batch jobs, and inbound/outbound file flows for failures or abends and take corrective action.
Provide daily operational support for EDI EDIFECS, BizTalk applications and interface processes, including coordination with downstream application teams.
Support deployment and release activities, including validation and post-deployment checks.
Maintain accurate daily work logs, incident documentation, and status updates.
Collaborate with application, infrastructure, and business teams to ensure stable production operations.

Benefits

Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs