EDI Coordinator II

Texas L P•El Paso, TX

2d•Hybrid

About The Position

Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools, Drybar , Curlsmith , Revlon , and Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere, every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: EDI Coordinator II Department: Information Technology Work Location: Hybrid (work 3 days onsite) El Paso, TX, Plano, TX, Arlington, TN. Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

Requirements

Excellent oral and written English communication skills.
Excellent organizational and analytical skills.
Excellent multitasking skills, time management and efficiency.
Excellent team player.
Bachelor's Degree from an accredited four-year college or university in related technology profession/field.
4+ years of EDI experience working within a Gentran Server environment.
Background in EDI Implementation and IBM Gentran Windows Server Experience
Experience with AS2, VAN, SFTP communication topics.
Experience with Agile methodologies, JIRA.
Experience with retail EDI OTC, procurement and 3PL process flows.
Experience with Global EDI protocols (North America, Europe, and Asia).
Experience with Microsoft Office tools (Word, Excel, Outlook, etc.,).
Must be available to work in a rotation, with other team members, to handle off hours - “On Call” duties.

Nice To Haves

Experience with Boomi/Cleo/IBM B2Bi EDI Platform.
Experience in writing SQL queries.
Experience in Oracle Application process flows.

Responsibilities

Serves as lead for all communication between internal users, external trading partners, and external EDI network providers.
Responsible for advanced troubleshooting with new and existing trading partners to solve communication issues.
Sets-up new trading partners, tests new and existing trading partner data maps, monitors communication system status, tests procedures during EDI application software upgrades, and maintains the EDI procedures.
Assists the department from home bringing up the EDI server, fixing communication issues, and notifying the EDI team of their status and escalating them, as needed.
Serve as the primary point of contact for internal users, external trading partners, and EDI network providers.
Implement and maintain EDI processes, including setup of new trading partners, data mapping, and system monitoring.
Perform full-cycle EDI testing for interfaces within EDI and Oracle Applications ERP systems.
Troubleshoot and resolve communication and transactional issues to ensure successful, error-free data transmissions.
Monitor EDI communication systems (Gentran Server, Lansa Integrator AS2, VAN, SFTP) and maintain healthy system uptime.
Handle exception alerts, re-process transactions as needed, and document all issues thoroughly.
Collaborate with team members to support existing EDI processes and share knowledge.
Complete tasks within defined development timelines and ensure smooth go-live transitions.
Assist with maintenance tasks, new projects, and off-hours/on-call support as part of a rotation.
Provide excellent customer service through timely resolution of issues, minimizing chargebacks, and maintaining high satisfaction.
Adhere to company standards and demonstrate flexibility, teamwork, and professionalism.