Associate, EDI Operations II

TEKsystems•Columbia, SC

3d•$23 - $23•Onsite

About The Position

Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts. •60% Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/ lines of business. •40% Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification. Day to Day: o CSR assist Drug Manufacturer and Plan Sponsor with their invoice payment. They will help in banking form updates, onboarding new user to the portal, answer inquiries in a timely manner via phone or email. Able to assist other as needed. Able to make courtesy calls to drug manufacturer and plan sponsor about invoice deadline, information need, and other.

Requirements

Associate Degree in Information Systems/Technology, Computer Science, or other job related field. or 2 years of technical operations support experience or other applicable experience.
2 years of applicable EDI experience.
EDI Office
Previous call center experience is highly preferred.
Customer service (even face‑to‑face) is also acceptable.
Must be comfortable speaking with customers professionally.
Experience handling email correspondence with customers.
Exposure to banking or financial information.
Does not need to be an accountant, but should understand basic financial terminology (e.g., payer, payee, invoice, debit, credit).
Ability to read and interpret invoices.
Strong verbal and written communication skills are essential.
Must be able to take information from calls and translate it clearly into written documentation.
Handling incoming and outgoing data files.
Familiarity with sending/receiving data and processing invoices.
Solid Excel skills — beyond basic level.
Comfortable working with data.

Nice To Haves

Good communication skills - Strong Written and Verbal skills Banking experience Able to handle stressful situation.
Able to identify callers need
Good phone etiquette
Able to adapt to stressful situation. Good communication skills both calls and emails. Good grammar skills Team player Multi tasks

Responsibilities

Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned.
Support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.).
Support of all current formats/transactions required by law/ lines of business.
Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.
CSR assist Drug Manufacturer and Plan Sponsor with their invoice payment.
Help in banking form updates, onboarding new user to the portal, answer inquiries in a timely manner via phone or email.
Able to assist other as needed.
Able to make courtesy calls to drug manufacturer and plan sponsor about invoice deadline, information need, and other.