eCW Training & Support Specialist (Bilingual-Spanish)

CLAREMEDICA HEALTH PARTNERS LLC•Orlando, FL

About The Position

The EMR Training and Support Specialist plays a vital role in supporting the Department of Practice Transformation by equipping clinical and administrative staff with the tools, knowledge, and ongoing support needed to effectively use the electronic medical record (EMR) system. This position directly contributes to organizational transformation by translating high-level strategy into practical execution—delivering impactful training, resolving user issues, and optimizing EMR workflows in a way that promotes Excellence, Partnership, and Quality in every patient interaction. Through these efforts, the Specialist enhances operational efficiency, clinical quality, and system adoption across the enterprise. In alignment with Claremedica’s value-based care (VBC) priorities, this role ensures that EMR utilization actively supports improved patient outcomes, reduced costs, and the long-term sustainability of high-performing, patient-centered practices.

Requirements

2–4 years of experience providing EMR training and support in a healthcare environment (required)
Proven ability to deliver engaging, role-based EMR training and provide ongoing technical/user support (required)
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual training tools (Zoom, Teams) and travel to centers for trainings
Excellent communication skills with the ability to adapt messaging to clinical, administrative, and technical audiences
Highly organized and able to manage multiple training and support requests across locations
Strong critical thinking and problem-solving skills with a service-oriented mindset grounded in Trust, Communication, and Partnership
Comfortable working independently and collaboratively in a fast-paced, evolving environment

Nice To Haves

Strong understanding of clinical workflows and healthcare operations, particularly in outpatient or primary care settings (preferred)
Familiarity with value-based care concepts and documentation requirements (preferred)
Bilingual (English / Spanish) is a plus

Responsibilities

EMR Training Delivery:
Deliver role-based training to ensure staff understand how to effectively navigate and use the EMR system in alignment with care coordination and documentation standards.
Develop, update, and maintain user-friendly training materials, manuals, and tip sheets to support consistent EMR utilization across locations.
Technical Support:
Build Trust through timely and responsive, hands-on support to frontline users, resolving issues and escalating system barriers that hinder efficient use of the EMR.
Conduct workflow observations and collaborate with site teams to align EMR usage with value-based care (VBC) goals and approved organizational workflows.
Track training participation, performance, and support metrics to help monitor EMR adoption and inform transformation priorities.
System Implementation
Support EMR implementation and system upgrades by coordinating user onboarding, testing functionality, and providing go-live assistance.
Assist in data migration, system integration, and user acceptance testing.
User Adoption and Optimization
Participate in cross-functional initiatives to improve user experience, streamline documentation processes, and promote operational efficiency.
Document and share common system issues or improvement opportunities with the Practice Transformation team to support ongoing system optimization, contributing to a culture of Excellence.
User Engagement and Communication
Promote user engagement by developing communications, updates, and guidance that reinforce best practices and system value.
Support audits, assessments, and transformation initiatives as needed across the organization.
Develop and deliver educational materials, newsletters, and announcements to enhance user knowledge and engagement.
Other duties as assigned.