Ecosystem Community Platform Manager

Acuity Inc.•Costa Mesa, CA

About The Position

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.The Ecosystem Community Platform Manager (ECPM) will be part of the Alliances & Ecosystem chartered to create and deliver solutions for the market that accelerate the adoption of the Q-SYS Platform through Q-SYS Community for Developers engagement. This position will report to the Senior Manager, Developer Ecosystem and will be responsible for managing the Q-SYS Communities for Developers (ComDev) platform and growing user base and engagement. Q-SYS Communities for Developers is a community platform made of 5k+ Q-SYS users, aimed at centralizing ideas, examples, questions, resources, and open-source code for Q-SYS users, ranging from beginner Q-SYS Control programmers to expert plugin developers. The ECPM requires a passion for technology, a deep knowledge of Q-SYS programming, and a creative mindset that will push the boundaries of what is possible within the Q-SYS platform. The ECPM will focus on stimulating community members' activity through engaging video content creation, user programming gamification, and develop programs that impact and empower thousands of active members on the platform. As the ECPM services a community of stakeholders within Q-SYS Ecosystem, the role requires user experience advocacy for aspiring and experienced Q-SYS programmers and developers. The ECPM will enable users by connecting feedback, ideas, and business intelligence to internal organizations within Q-SYS, such as Marketing, Product Development, Training and Sales. The ECPM has a technical mindset who also enjoys unleashing their creative side and will drive the roadmap of new platform features and manage maintenance requirements. The ECPM will be supported by a dynamic/collaborative team while joining an entire ecosystem made of the most talented individuals in the industry. You will have the opportunity to connect and make an impact within multiple organizations inside of QSC, partners, independent programmers, software engineers, 3rd party manufacturers, and more.

Requirements

6+ years of experience in IT and/or AV technical disciplines
3+ years of experience in leading/managing development projects
BA/BS preferred, but not required
IT and/or AV industry technical certifications preferred, but not required.
Q-SYS Training (Control 201)
Must be tactical, able to make strategic decisions and have comfort with ambiguity.
Strong leadership and coalition-building skills; including cross-group collaboration, clear communications, and the ability to influence without direct control with other stakeholders from different organizations.
Demonstrated ability to get things done, build consensus, resolve conflict, and solve tough business problems working in concert with others.
Strong organizational skills and attention to detail with the ability to set clear priorities in a fast-paced environment.
Ability to communicate the business value and ROI of Q-SYS Ecosystem solutions.
Proficiency in data analysis, visualization, and reporting tools and languages, such as Excel, Power BI, Python etc.
Must be programmatically oriented to scale.
Excellent project management skills and ability to simultaneously handle multiple priorities.
Q-SYS Programming requirements: Can demonstrate proficiency in: Q-SYS block controller Q-SYS advanced Control scripting Q-SYS Designer user UI expert (can re-create the Control 101 Worksheet) Intermediate Q-SYS UCI design skills (UCI Scripting) Intermediate Q-SYS DSP/Video Basic Web Front/Back End development (HTML, CSS, JS, NodeJS) Basic git & DevOps skills Intermediate Networking skills
Has experience with Video recording, editing and streaming software (OBS, Premiere, etc.)
Ability to collect, synthesize, and present data from various sources and formats to generate actionable insights and recommendations for different audiences and stakeholders, by designing, developing, and maintaining data-driven reports and dashboards that align with business objectives and KPIs.
Hands-on experience in implementing and maintaining Agile DevOps practices, such as continuous integration, deployment, testing, and monitoring, using various tools and platforms, such as Git, Jenkins, Docker, Kubernetes, Azure DevOps etc.
Hands on experience as a Salesforce user or admin.

Nice To Haves

Multi-disciplinary experience in product, marketing, and sales is highly desired.

Responsibilities

Drive the strategy of technical content that will amplify community engagement and promote adoption, within the scope of Q-SYS control and plugin development, both online and during in-person events.
Liaison with Q-SYS training/education departments, Marketing, Sales, and Product Development
Design, deliver and promote community online content with the support of QSC Marketing resources
Video demos, live streams or webinars of the latest Q-SYS Designer features and plugins from Asset Manager
Low/high scope design challenges using the latest features within Q-SYS Designer
Low scope Q-SYS coding challenges using programming languages and libraries native to Q-SYS.
Casual fun community events
Drive the internal roadmap for new platform feature development and maintenance.
Participate in DevOps SCRUM meetings as product owner inclusive of light UAT testing.
Build program analytics data from various sources and formats to generate actionable insights and recommendations for different audiences and stakeholders.
Promote released content as defined in the Communities Business Strategy, on Communities for Developers and other social media communities.
Collaborate with Alliances & Ecosystem Marketing for approval of all official releases through a self-built release plan.
Represent ComDev globally both in-person and within online events.