Manager, Process Management – Community Investment Ecosystem

Capital One • McLean, VA

22h

About The Position

Manager, Process Management – Community Investment Ecosystem As a Process Manager, you will serve as the primary architect of our community investment ecosystem. You will lead a team of process professionals in designing and implementing an operational "Target State" that ensures the cohesive interplay of Community Finance, Community Impact & Investment, and Community Reinvestment Act. You will eliminate fragmented, manual workflows by standardizing documentation and identifying high-leverage opportunities for automation to drive scale and reduce operational risk. In this position, you will collaborate with leaders in Process, Product, and Tech to ensure our 2026+ technology investments deliver maximum ROI by solving real problems and providing a seamless, data-driven experience for our associates. We are seeking a disciplined, dedicated leader who excels in a dynamic environment and has a proven track record of improving company processes to save time and resources.

Requirements

• Bachelor’s Degree or military experience.
• At least 3 years of experience in Process Management, Project Management, or Operations

Nice To Haves

• Demonstrated experience designing complex ecosystems or "Target State" operating models
• Experience partnering with Product/Tech teams to deliver automation or platform migrations
• Strong storytelling and influence skills, with the ability to translate complex process gaps into actionable business case
• Familiarity with Community Reinvestment Act (CRA) regulations or Community Finance workflows

Responsibilities

• Architect the Target State: Own the design and execution of a unified operational framework for CF, CI&I, and CRA to ensure seamless cross-functional delivery
• Drive Modernization: Partner with Tech and Product to migrate legacy workflows to modern platforms, ensuring the community investment ecosystem is scalable and data-driven
• Standardize & Automate: Eliminate manual fragmentation by standardizing documentation and identifying automation opportunities to reduce operational risk
• Measurement & Discipline: Install rigorous measurement, benchmarks, and thresholds to ensure data integrity and track the ROI of technology investments
• Stakeholder Influence: Create and maintain recurring forums to facilitate discussion, identify risks, and gain buy-in from senior leadership and cross-functional partners
• Organizational Readiness: Lead the well-managed transition of community investment data and processes during infrastructure upgrades, ensuring no disruption to CRA compliance or investment cycles
• Continuous Improvement: Embed a culture of ongoing process refinement, educating partners on best practices for process discipline and agile adaptation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager