Economic Service Worker-Human Services-BFA-Region 1-Ohio Co.
About The Position
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required. Ohio, Brooke, and Hancock Counties
Requirements
- Bachelor's degree from a regionally accredited college or university.
- Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
- Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
- Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
- Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
- A valid driver's license may be required.
Responsibilities
- Processing applications for economic assistance programs
- Ascertaining eligibility for programs such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers
- Overseeing a caseload of clients
- Scheduling telephone and face-to-face interviews
- Conducting personal interviews with clients to gather personal, financial, and social information
- Determining eligibility for services
- Maintaining an up-to-date client caseload
- Referring clients to supportive services and agencies
- Obtaining repayment from clients who have been issued benefits erroneously
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
11-50 employees
