Human Services Program Administrator 1

State of Ohio • Columbus, OH

11h

About The Position

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program (SNAP), Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more about the Office by visiting the ODJFS OLAS webpage. What You Will Do Plan, evaluate, and direct one component of a human services program (i.e., oversees administrative services necessary to support core functions of Bureau of State Hearings) and supervise staff assigned to one unit\: oversees pre-hearing resolution for human services program hearings (e.g., 88 State of Ohio counties; Child Support Enforcement Agencies [CSEAs]; Public Children Services Agencies [PCSAs]; third party agencies).

Requirements

• Option 1 : Completion of undergraduate core program in social or behavioral science or pre-medicine. AND 12 mos. exp. in delivery of social services or medical assistance in governmental, community or private human support services agency or medical provider.
• Option 2 : Completion of graduate core program in social or behavioral science or medicine-related field. AND 6 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider.
• Option 3 \: Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Formulate procedures and initiate processes to ensure accuracy of information entered by staff into the Hearing and Appeals Tracking System (HATS X).
• Monitor staff compliance with established rules and guidelines (e.g., entry procedures; scheduling procedures; production reports).
• Collect data (e.g., daily and weekly for incoming hearing requests, changes, and dispositions) and generates reports.
• Provide technical assistance, training, and direction to Bureau of State Hearings staff on HATS X related training and technical assistance issues.
• Provide supervisory coverage for other Bureau of State Hearings administrative support units (i.e., Request Initiation and Customer Support) as needed.
• Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourages staff development).
• Perform other related duties as assigned (e.g., participate and conduct staff meetings; travel for trainings and meetings; operate personal computer to produce correspondence, reports, and other documents; maintain logs, records, and files).

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level