Economic Service Worker Trainee-Human Services-BFA-Region 1-Jefferson Co.
About The Position
Economic Services Trainee: Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required. Mandatory overtime may be required for this position. Berkeley Jefferson Morgan counties Click The APPLY Link To Apply Online.
Requirements
- High school diploma or the equivalent.
- Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines ORtwo (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
- Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
- A valid driver's license may be required
Responsibilities
- processing benefit applications
- Determine eligibility for economic assistance
- Manage a caseload for economic assistance including SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers
- Use department software to administer to a demanding caseload
- Comprehend and adhere to complex policy regarding eligibility and issuance of benefits
- Conduct interviews with clients
- Analyze financial and social information
- Obtain repayment for economic assistance issued erroneously
- Perform related work as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
11-50 employees
