eCommerce Service Representative

Sun East Federal Credit Union • Concord Township, PA

8d

About The Position

Sun East Federal Credit Union of Aston, PA is seeking an eCommerce Service Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our eCommerce Service Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
Responsibilities
As an eCommerce Service Representative your day is spent answering, troubleshooting and responding to inquiries via income and outgoing calls, emails and chat conversations regarding online banking, member accounts and transactions as well as automated services. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude come through in every phone interaction.
You will provide a one call resolute and educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. Also, backing up all call center queues as assigned and for business need.
You are trained to handle as much as possible yourself but need to forward some calls to your supervisors or other departments.

Requirements

• High School Diploma or equivalent
• 2-4 years of relevant experience; previous e-commerce servicing (email/chat/online banking) experience a plus
• Previous credit union or banking experience required
• Knowledge of PC's, Mobile and Table Devices, along with general office equipment and knowledge of online banking and mobile deposit functionality
• Strong verbal and written communication skills, good reasoning ability and problem-solving skills
• Bilingual skills a plus
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.
• A post-offer, pre-employment drug test is also conducted.

Nice To Haves

• Previous e-commerce servicing (email/chat/online banking) experience a plus
• Bilingual skills a plus

Responsibilities

• Answering, troubleshooting and responding to inquiries via income and outgoing calls, emails and chat conversations regarding online banking, member accounts and transactions as well as automated services.
• Provide a one call resolute and educate members on all the products and services we offer such as banking services, IRAs, and loans.
• Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
• Backing up all call center queues as assigned and for business need.

Benefits

• medical
• dental
• vision
• a flexible spending account (FSA)
• a 401(k) plan with company match
• life insurance
• an interest rate reduction on loans
• employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED