Customer Service Representative - Ecommerce

Master Electronics • Phoenix, AZ

4d • $18 - $21

About The Position

As a Customer Service Representative for OnlineComponents.com, A Master Electronics Company, you'll be the main point of contact for our customers through phone and email.

Requirements

• You’re a great communicator and can connect with people easily
• Multitasking? No problem. You can prioritize and manage your time like a pro
• Whether solo or with a team, you get the job done
• Comfortable using Microsoft Office and CRM tools
• You’ve got sharp problem-solving skills and can analyze situations on the fly
• High school diploma or equivalent (preferred)

Nice To Haves

• Experience with Zendesk or other customer service platforms? That’s a bonus

Responsibilities

• Chat with customers via phone and email to answer their questions and resolve concerns
• Help customers with placing orders, tracking shipments, and handling returns or cancellations
• Share info on products, pricing, and availability to make sure customers have what they need
• Solve issues related to products, shipping, or payments quickly and efficiently
• Team up with internal departments to get customer problems sorted out ASAP
• Keep customer details up-to-date in the system
• Process orders and refunds when needed
• Suggest ways to improve our processes and share feedback with the team
• Hit or exceed your customer service targets and goals

Benefits

• Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
• Secure Your Future: 401(k) match program where you are vested from day-one
• Invest in Your Education: Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
• Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees