eCommerce Product Solutions Manager-Payments-Vice President

JPMorgan Chase & Co. • New York, NY

6h

About The Position

As a leader in solutioning, collaborate closely with the Sales teams to deliver
tailor-made product solutions that meet clients’ needs. Leverage your
problem-solving skills to thrive in a fast-paced environment and drive
customer-centric strategies.

As a Product Solutions Manager in Merchant Services, eCommerce Payments Products
and Solutions, you are an integral part of a team that defines and configures
complex solutions for key client relationships and prospect opportunities in
partnership with Sales, and you are a strategic and analytical leader who is
passionate about delivering solutions to clients and experienced in facilitating
and influencing product, sales, and technology transformations, with an
understanding of how corporations leverage payments and fintech services to
manage and grow their business.

Requirements

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to varying levels of colleagues

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products
• Experience in strategy consulting a plus
• MBA degree a plus

Responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees