Payments-Emerging Rails-Product Solutions Manager-Vice President

JPMorgan Chase & Co. • Tampa, FL

9h

About The Position

Leverage your problem-solving skills to thrive in a fast-paced environment and
drive customer-centric strategies. As a leader in solutioning, collaborate
closely with the Sales teams to deliver tailor-made product solutions that meet
clients’ needs.

As a Product Solutions Manager in Emerging Payment Rails, you are an integral
part of a team that defines and configures complex solutions for key client
relationships and prospect opportunities in partnership with Sales. You are
responsible for acting as the voice of the customer by understanding their needs
and communicating feedback to the Product teams.

Requirements

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Subject matter expertise within the Emerging Payment Rail (Real Time Payments, Disbursements to Debit Card, Zelle, PayPal & Venmo, Prepaid Card, and Pay by Bank) with the ability to translate scheme rules and client needs into implementable designs
• Proven ability to build and sustain trusted relationships with Payment Sales Managers, Product Owners, and client stakeholders to drive alignment, adoption and decision making
• Communicate complex concepts clearly and confidently to technical and non-technical audiences with strong presentation and communication skills
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization

Nice To Haves

• Experience in leveraging a robust internal and client network to anticipate needs, remove blockers, and sustain momentum from pre-sales through post-launch
• Involvement in payments, liquidity, acquiring, and/or treasury products

Responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed