eCommerce Marketplace/UX Analyst

Hawaii Coffee Company•Honolulu, HI

4h•Onsite

About The Position

We are seeking a results-driven Marketplace/UX Analyst to oversee, optimize, and expand our eCommerce presence across marketplaces and direct-to-consumer channels. This role requires a blend of analytical, creative, and strategic skills to manage inventory, advertising content, and user experience, while driving growth through promotions, merchandising, and programs.

Requirements

Bachelor’s Degree (Four-year college or university).
5+ Years of experience in increasingly senior digital marketing and management roles, with experienced in consumer product categories strongly preferred.
3+ years of experience in DTC eCommerce.
Demonstrated ability to drive revenue growth and innovation in a fast-paced environment.
Strong analytical skills and knowledge of various analytics tools and platforms, with the ability to summarize key data for C-level executives.
Hands on experience in managing key digital marketing programs, including SEO, SEM, email, affiliate, and other channels.
Excellent communication skills.
Expertise in partnering across organization to deliver key company goals.
Leadership experience includes managing and developing team members from a variety of backgrounds.
Build strong cross-functional relationships.
Time management ability to ensure that work is completed within specified time and quality parameters to meet the company demands.
Strong knowledge of Microsoft Office Suite applications and syndicated data reporting.
Collaboration - Collaborates positively to effectively build relationships with customers and co-workers to achieve company objectives and contribute to overall organizational success.
Works effectively within a diverse environment.
Exhibits a positive attitude and contributes to overall team success.
Organized – Being organized or following a systematic method of performing a task.
Communication, Oral – Ability to communicate effectively with others using the spoken word.
Responsible – Ability to be held accountable or answerable for one’s conduct.
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
Accountability – Ability to accept responsibility and account for his/her actions.
Reliability – The trait of being dependable and trustworthy.
Friendly – Ability to exhibit a cheerful demeanor toward others.
Customer Oriented – Ability to take care of the customer’s needs while following company procedures.

Nice To Haves

MBA desired

Responsibilities

Monitor and optimize inventory levels across multiple marketplace channels to ensure product availability and reduce stockouts.
Coordinate and analyze paid advertising campaigns to maximize ROI.
Actively monitor and react to the competitive landscape (pricing, promotions, reviews, content, and other elements that drive customer purchase decisions).
Continuously improve user experience and conversion rates through data-driven insights, A/B testing, and marketplace best practices.
Create, edit, and maintain product listings with optimized copy, images, and metadata to drive sales and improve SEO.
Manage B2B programs, subscription models, and other strategic initiatives on marketplace platforms.
Plan and implement promotions, deals, and special offers to increase traffic and sales.
Manage day-to-day operations and optimization of 2 primary DTC websites and 4 WordPress sites, ensuring a seamless shopping experience.
Analyze customer behavior, implement A/B testing, and optimize site layouts to improve conversion rates and user engagement.
Strategically plan product placement, categories, and cross-sell/up-sell opportunities to drive revenue.
Execute promotional campaigns, discounts, and loyalty initiatives to increase customer retention and lifetime value.