eCommerce Growth & Merchandising Coordinator
About The Position
The eCommerce Growth & Merchandising Coordinator is a key player in driving growth and performance across Topps.com and FanaticsCollect.com. This role is responsible for the seamless execution of site merchandising, ensuring our platforms reflect product launches, seasonal campaigns, and marketing priorities. By analyzing customer behavior and site metrics, this position identifies opportunities to improve engagement and conversion. The Coordinator collaborates across Product, Marketing, and Creative teams to ensure our digital storefronts are optimized, visually compelling, and aligned with brand and business goals.
Requirements
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
- 1–3 years of experience in eCommerce merchandising and site management.
- Proficiency with eCommerce platforms (preferably Shopify) and content management tools.
- Understanding of performance metrics, A/B testing, and digital merchandising strategies.
- Analytical and data-driven mindset with a strong focus on execution and optimization.
- Detail-oriented with exceptional organizational and problem-solving skills.
- Proven ability to work effectively in a fast-paced, cross-functional team environment.
Nice To Haves
- Familiarity with Akeneo (PIM), product analytics tools, and Shopify is a plus.
Responsibilities
- Accurately create and maintain product listings in the Product Information Management (PIM) system and eCommerce platforms (Shopify), including scheduled weekend product launches.
- Conduct daily quality assurance checks to ensure optimal site performance and customer experience.
- Troubleshoot and escalate operational issues by submitting and managing engineering tickets; validate resolutions before implementation.
- Merchandise category, homepage, and landing pages in alignment with business priorities, seasonal initiatives, and customer behavior insights.
- Monitor KPIs and customer interaction across product categories to identify trends and site optimization opportunities.
- Ensure product attributes, descriptions, and features are accurate and strategically positioned to support conversion.
- Partner with creative and marketing teams to develop compelling site content and storytelling that enhances the customer journey.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
