Ecommerce Fulfillment Manager

THE PAPER STORE•Leominster, MA

30d•Onsite

About The Position

The Ecommerce Fulfillment Manager ultimately leads operations within our Leominster, MA fulfillment center, ensuring timely, accurate, and cost-effective order processing while fostering a positive associate culture. This role combines strategic leadership with operational excellence—driving continuous improvement, optimizing workflows, and mentoring team members to deliver an outstanding online customer experience. Annual fulfillment center sales exceed $10 million and are growing rapidly. This is an on-site position reporting to the Distribution Center General Manager.

Requirements

3-5+ years of experience in ecommerce fulfillment or distribution center management.
Proficiency in WMS, OMS, Aptos, and Microsoft 365.
Strong analytical skills with ability to interpret KPIs and implement process improvements.
Excellent leadership, communication, and team development skills.
Knowledge of OSHA compliance and safety standards.
Experience managing budgets and driving cost efficiencies.
Ability to adapt to seasonal volume fluctuations and lead scalable operations.
Availability and willingness to work a flexible schedule during peak seasons.

Responsibilities

Oversee daily ecommerce fulfillment operations to achieve on-time shipping and high order accuracy.
Implement and monitor KPIs: order accuracy rate, on-time delivery percentage, productivity benchmarks, and inventory shrinkage.
Lead and empower a diverse team, creating a culture of accountability and continuous improvement.
Develop and mentor team members, create succession plans, and build leadership pipelines.
Ensure compliance with OSHA standards and maintain a safe work environment through audits and associate training.
Manage labor budgets, monitor fulfillment costs, and identify cost-saving opportunities.
Leverage technology including WMS, OMS, Aptos, and Microsoft 365 to streamline operations.
Plan and execute scalable strategies for peak seasons, including temporary staffing and resource allocation.
Collaborate with customer service teams to align fulfillment performance with customer satisfaction metrics.
Champion sustainability initiatives such as reducing packaging waste and implementing eco-friendly practices.
Partner with internal and external stakeholders including corporate eCommerce team, delivery carriers, and vendors.