Ecommerce Coordinator (LGM)

ASM Global•Indianapolis, IN

12d•Hybrid

About The Position

The Ecommerce Coordinator is an organized and proactive individual responsible for helping the ecommerce trading team deliver an unmatched customer experience on behalf of some of the world's leading brands. This is a multi-function position, with a primary focus on daily ecommerce account operations including product creation and updating, site merchandising, reporting, and implementation of internal and external requests related to the performance of partner websites. This role requires excellent problem solving skills, follow-up ownership, strong communication abilities, and initiative to make the most of opportunities in a rapidly growing ecommerce environment. This role is ideal for someone who is passionate about expanding their ecommerce skills through direct collaboration with some of the industry’s top professionals. They are eager to learn, not afraid to take on new and frequently varying projects, and are committed to delivering successful results for A-tier partners.

Requirements

1-3 years experience in retail ecommerce, ideally within the fashion, sports, or gaming industries
Bachelor’s degree or equivalent combination of education and related experience
Demonstrated ability to prioritize and meet overlapping partner commitments
Experience with, and understanding of, analytics, shopping cart platforms, and relevant e-commerce industry standard tools
Demonstrated ability to collaborate across teams
Familiarity with website management software and processes
Passion for e-commerce and its ability to drive results for world renown brands
Excellent written and oral communication skills
Detail-oriented and extremely organized with the ability to multi-task and project manage
Excellent Microsoft Word, Excel, and PowerPoint core skills
Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 5%

Responsibilities

Coordinate key ecommerce website launch activities and continuous updating of content
Implement changes and improvements that impact the customer journey and conversion rate throughout partner websites in collaboration with design, development, buying, and marketing
Collaborate with internal stakeholders on planning, tracking and executing marketing campaigns. This can include contributing to campaign ideation in coordination with internal program teams and will include writing ad copy, briefing designers on desired campaign assets, and performing email and website content updates.
Coordinate development of accurate and clear photography and copy details for each product to maximize conversion
Implement changes to products/categories/campaigns that maximize revenue across the partner websites
Monitor performance of the websites and report to internal stakeholders
Identify, report, and track site bugs related to product, content display, and CX
Ensure that the website layout and content, and marketing materials, are consistent, conform with the brand and style guidelines of our Partners/Clubs/Events, and align with industry best practices
Obtain necessary approvals both internally and through the necessary partners
Implement third party applications such as localization tools tailored to partner websites
Coordinate implementation efforts with the performance marketing team and evaluate the impact of PPC, SEO, Display, Affiliates, and push campaigns
Inform buying, stock management, and merchandising decisions through reporting and analysis of competitor and industry trends
Test new website changes before deployment
Coordinate resolution of occasional order related problems with the customer service team
Support the ecommerce trading team on new projects and ad-hoc tasks
Other duties and projects as assigned and directed by the Ecommerce Trading Director