eCommerce Client Relations Intern (2026 Semester 2) Generation H

Hermès • New York, NY

3d • Onsite

About The Position

As the eCommerce Client Relations Intern, you will support the Hermes.com team
with operational, customer service, and training responsibilities. You will gain
valuable experience through executing back-office operations for eCommerce
Customer Service and assisting with important day-to-day functions.

Responsibilities

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
• Support with the delivery of important information through communications across various platforms
• Compile documentation for FedEx claim emails to correct inventory
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with Hermes.com customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
• Execute all other duties assigned by the Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees