eCommerce Analyst, Platform & Enablement

Jellycat•Town of West Seneca, NY

1d•$75,000 - $85,000

About The Position

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go! As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand. As an eCommerce Analyst, Platform & Enablement, you’ll bridge tech, sales, and strategy, analyzing online sales data, optimizing website performance (like load times, A/B tests), managing platform tools, and supporting teams (trade, digital marketing, digital product) to streamline eCommerce operations, improve customer experience, and drive growth for Jellycat.com. You’ll focus on making the eCommerce engine run smoothly by finding trends, fixing issues, and enabling better processes through data insights.

Requirements

A bachelor’s degree in Analytics, Data Science, Business Administration, or a related field.
3–5 years of eCommerce experience, with a proven track record of driving revenue growth.
A deep understanding of eCommerce platforms, technologies, and best practices.
Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships with internal and external stakeholders.
A self-motivated, results-oriented mindset, with a passion for driving growth and achieving targets.
Technical Skills: E-commerce platforms (Shopify, BigCommerce), ERP systems (SAP, Dynamics), analytics tools (Google Analytics, PowerBI, Mixpanel), HTML/CSS (basic understanding), SQL.
Analytical Skills: Critical thinking, data interpretation, problem-solving, ability to make decisions based on insights.
Soft Skills: Clear communication, strong organization, effective project management, and a customer-centric approach.

Responsibilities

Analyzing Data: Reviewing sales data, identifying trends, creating reports, and evaluating market changes. Collecting, analyzing, and interpreting data related to eCommerce performance, including sales, website traffic, and customer behavior. Partnering with digital marketing teams to analyze marketing campaign impact on DTC performance. Using statistical methods and data visualization techniques to identify trends, patterns, and opportunities for optimization.
Monitoring Performance: Tracking site performance (page speed, response times) and generating regular reports to communicate key insights to stakeholders. Identifying issues, proposing solutions, and working with Digital Product team on fixes.
Providing Operational Support: Facilitating daily DTC operations in partnership with the stock & merchandising and content specialists, monitoring web tools & technologies and enabling trade teams to optimize use, and serving as a point person for escalations between customer service, digital product, and IT teams.
Enablement & Optimization: Supporting the eCommerce Specialist, UX/UI, and Digital Product teams with developing and analyzing A/B tests, optimizing user journeys, and suggesting improvements for efficiency.
Forecasting: Collaborating on sales forecasting and resource planning based on trends identified through data analysis.
Collaboration: Working closely with digital marketing, trade, and technology teams to support strategy development and tactical execution that drives results..

Benefits

Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.
Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

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