Enablement Platform & Content Manager

LPL Financial•San Diego, CA

1d•Hybrid

About The Position

This role is a part of LPL’s Client Success organization, a growing team within LPL Financial. As part of the Client Success team, you will have the opportunity to directly live out LPL’s mission: We take care of our advisors, so they can take care of their clients. We are seeking a dynamic and creative platform and content management professional to join the Client Success Enablement (CSE) team, with a primary focus on creating content, managing, and optimizing our enablement platform. The Enablement Content Manager plays a critical role in ensuring our client-facing teams have access to accurate, compliant, and timely content to help client-facing managers stay informed, connected, and prepared in a fast-changing environment and enable better collaboration with our clients. This role supports the AVP with day-to-day platform management, content creation, execution of platform updates, and content governance using our enablement content platform (currently Showpad), while also supporting broader initiatives across Client Success Enablement. The ideal candidate is a highly organized self-starter with strong attention to detail, excellent follow-through, and a collaborative mindset. They are comfortable managing recurring operational tasks while also flexing to support time-sensitive needs in a dynamic environment. Is this a fast-paced environment? Yes. Is this a role for a person who enjoys collaborating with people? Absolutely. Will you be a part of a team that is supportive, fun, and flexible? 100%.

Requirements

Bachelor’s degree in marketing, advertising, communications, or commensurate work experience.
2–4 years of experience in content operations, content platform management, or a similar role.
Proven experience in a similar role; at least 2-3 years of hands-on experience managing an enablement content platform (e.g., Showpad or similar)
2+ years’ experience in roles requiring strong writing, editing, proofreading, and verbal communication skills.
2+ years’ experience using common software packages, email platforms, social media platforms, and database management systems, with strong overall computer skills.
Highly organized with strong execution and follow-through.
Excellent attention to detail and quality control mindset.
Clear, professional communicator with strong stakeholder management skills.
Comfortable operating in a fast-paced, evolving environment.
Ownership mentality with a proactive, solution-oriented approach.
Ability to manage multiple projects simultaneously.
Strong interpersonal skills and comfort collaborating across teams.

Nice To Haves

Strong proficiency with enablement content platforms (preferably Showpad), HubSpot, Smartsheet, CRM platforms, MS Office suite, Box, Salesforce, and Adobe programs, including InDesign, Illustrator, and Photoshop.
Financial services experience a plus; not required.

Responsibilities

Work closely with the AVP to support the day-to-day management, optimization, and continuous improvement of the Client Success Enablement content platform including the following key areas:
Content & Platform Management Manage the full content lifecycle, including intake, creation and updates (as applicable), uploading, organizing, archiving, version control, and decommissioning to ensure content remains current, accurate, and compliant.
Upload, organize, and maintain content within the platform, ensuring consistent tagging, categorization, naming conventions, and searchability.
Oversee platform structure, permissions, and user experience to support efficient content discovery and usability.
Governance, Quality, & Compliance Review content for accuracy, branding, and compliance prior to publishing.
Maintain governance standards and documentation, including SOPs.
Maintain and manage calendars and workflows to support timely delivery.
Test new platform features, updates, and oversee pilots prior to broader rollout, partnering with stakeholders.
Platform Optimization, Reporting, Insights & Continuous Improvement Monitor usage data and analytics to identify trends, gaps, and opportunities for improvement.
Implement best practices for site/page structure and user experience.
Leverage insights and stakeholder feedback to drive platform enhancements and content optimization.
Develop and deliver regular reporting on engagement, adoption, and platform usage.
Share insights with partners to support informed decision-making and continuous improvement.
Collaboration & Partnership Partner closely with cross-functional stakeholder partners to align enablement content with organizational and business goals.
Serve, alongside the AVP, as a primary point of contact for platform-related questions, user feedback, and issue resolution.
Coordinate with platform vendor contacts (e.g., Showpad) on escalated issues, enhancements, and best practices.
User Support & Adoption Provide day-to-day platform support and basic troubleshooting for users.
Develop quick reference guides and/or short training sessions to support onboarding and platform engagement.
Support license management and access coordination in partnership with business.
Communications & Additional Support Support execution of platform-related communications, including the end-to-end delivery of initiatives such as emails, newsletters, and announcements.
Support broader team needs, including additional communications, administrative tasks, special projects, database management, client list maintenance, and reporting, as assigned.