ECE Front Desk Receptionist

Boys and Girls Club of the Northern Plains•Brookings, SD

11d•$16•Onsite

About The Position

The Clubhouse Front Desk Receptionist is responsible for maintaining a safe and friendly environment in the entry way for parents/guardians, families, donors, and all visitors. This position will communicate information with family members and be responsible for attendance tracking and program coding. This person is expected to uphold the Club values inside and outside of the Club. The Club values include teamwork, impact driven, excellence, and good character.

Requirements

High School Diploma or Equivalent
Ability to work Monday–Friday, 6:00 AM – 12:00 PM, and Club special events as assigned, Monthly trainings as assigned, 6:00 PM - 7:30 PM.
Must be of the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes and goals.
Ability to stand/sit for long periods of time throughout a shift.
Ability to operate various types of general office equipment including PC, telephone, copier, etc.
This position is considered to be safety-sensitive.

Nice To Haves

Customer service experience preferred.
High level organizational skills
Friendly, personable, and able to communicate well in person and through the phone.
Ability to multi-task and work in a fast-paced environment

Responsibilities

Follow and implement all Front Desk policies and procedures.
Facilitate a smooth and reliable exchange of information between the morning and afternoon front desk teams, ensuring all updates, inquiries, and operational details are communicated clearly and consistently in both directions
Communicate with supervisor, with a sense of urgency, of parents, youth, donors or visitors are upset or need further follow up
Ensure front desk space is up to date, organized, safe, and welcoming
Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate.
Ensure individual(s) picking-up youth are on the authorized pick-up list; Ensure no individual(s) on the non-authorized pick-up list are permitted to pick-up youth
Distribute documentation and reports to parents/guardian
Track member program participation for each space within the Club
Responsible for the membership entry as applicable in the Club’s member software system
Update member data in the member tracking software
Greet people and students with a “hello” and “goodbye”
Accurately record all in-house Clubhouse attendance and ensure all members are scanned in and accounted for daily
Perform clerical functions as assigned by supervisor, including, but not limited to, preparing membership cards, checking voicemail messages, filing, typing and scanning reports, and assisting in tasks involved with bulk mailings, printing, and labelling monthly
Attend monthly all-staff meetings and biweekly one-on-one meetings
Provide feedback to supervisor on daily operations and how processes at the front desk can improve
Other duties as assigned