The Receptionist handles a variety of general office duties where customer service and clerical duties are a substantial part of the job. This individual reports directly to the Center Leader. EDUCATION AND EXPERIENCE: High school diploma or equivalent required. Previous customer service experience required. Minimum of one year’s previous office experience required. Experience with Early Childhood Education (ECE) preferred. COMPETENCIES AND ABILITIES: Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. Knowledge of HIPAA/FERPA and other laws related to Release of Information. Ability to accurately enter data into agency data management system(s), as well as applicable external databases as needed. Must possess strong problem solving and critical thinking skills. Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts. Ability to plan and organize time effectively; attention to detail. Ability to adjust effectively to work within new work structures, processes, or requirements. Ability to manage multiple priorities, function independently and demonstrate good follow through. Must be resourceful, flexible, and adaptable with regards to daily scheduling. You may be asked to provide coverage at another location, and it is expected that staff will rotate and/or provide coverage for Saturday shifts among the team. Ability to communicate effectively both orally and in writing. Ability to give and receive constructive feedback. Ability to use standard office equipment. Must be computer literate and working knowledge of Microsoft Office Suite required. Ability and desire to seek personal and professional growth and skill development. Must have a commitment to the welfare of the children and families the program serves and to the delivery of quality services.