EB Customer Support Assistant Manager - Electronic Banking

Northrim Bank•Anchorage, AK

1d•$78,958

About The Position

Are you ready to make an impact in the world of electronic banking? Do you have a passion for leadership, problem-solving, and driving excellence in customer service? If so, we want YOU to join our amazing team at Northrim Bank! We’re looking for an EB Customer Support Assistant Manager who thrives in a fast-paced environment and enjoys leading a talented team to deliver top-tier service to our business, treasury, and commercial customers. Get ready to be at the heart of our operations, where your expertise and leadership will help shape the future of our electronic banking services!

Requirements

A Leader at Heart: You have 6+ years of experience in the financial industry, including 5 years in electronic banking or deposit operations. Supervisory experience is a bonus!
A Problem Solver: You excel in fast-paced environments, love diving into complex issues, and quickly finding solutions.
Excellent Communicator: You’re a pro at delivering clear, concise, and professional communication whether it’s in writing, over the phone, or in person.
Tech-Savvy: You’re comfortable with MS Office (Excel, PowerPoint, Word) and have a good handle on core banking systems and software.
Education: A high school diploma is a must, but a bachelor’s degree in a related field is a huge plus!
Expertise: In-depth knowledge of consumer, small business, commercial, and treasury banking products and services.
Leadership Skills: The ability to inspire and motivate a team while keeping things running smoothly.

Responsibilities

Lead with Impact: Help manage and support daily electronic banking activities, ensuring our call center and commercial support operations run like clockwork. Be the escalation point for complex customer issues, and help your team resolve them efficiently.
Coach and Develop Talent: Provide mentorship, training, and performance feedback to ensure your team shines. Be a part of the hiring and onboarding process, and help cultivate a culture of continuous improvement.
Drive Innovation: Oversee customer onboarding and implementation activities. Coordinate across departments to ensure a seamless delivery of electronic banking and treasury services.
Solve the Big Problems: Whether it's a technical issue or a customer concern, your expertise will be key in resolving the most complex challenges, making you a hero in the eyes of both your team and our customers.
Analyze & Optimize: Keep an eye on performance metrics, identify opportunities for improvement, and make data-driven recommendations to improve processes and service delivery.