Earned Revenue and Retail Operations Manager

Linda Hall Library • Kansas City, MO

5d • Onsite

About The Position

The Linda Hall Library, located in Kansas City, MO, is a renowned institution originating in 1946, and is one of the world’s leading independent science and technology research libraries. Through our collections, public programs, exhibitions, and research initiatives we bring science and history alive. Today, we’re redefining what Linda Hall Library can offer to the world by reimagining how we connect with our community and how we make our collections more accessible and visible.
The library’s grounds are maintained as an urban arboretum where science and nature intertwine, inviting the public to wander, reflect and learn. Our vision is to enhance the library as not only a place for learning, but also a place for gathering for both private and public events; to see the library as a living, breathing place where tradition and innovation meet whether you’re an academic, lifelong learner or anyone with a curiosity about the world.
Reporting to the VP of Business Development and Marketing, the Earned Revenue and Retail Operations Manager plays a key role in shaping exceptional guest experiences by overseeing operations that support the Library’s strategic initiatives, including earned revenue programs, merchandising, and event services.

Requirements

• Bachelor’s degree in business, operations management, or related field or equivalent relevant experience.
• 5+ years of experience in hospitality or retail operations.
• Excellent interpersonal, communication, and organizational skills, with the ability to work cross-functionally, managing multiple priorities.

Nice To Haves

• Prior project management experience preferred.
• Experience with a point of service system helpful.

Responsibilities

• Field incoming facility rental requests and coordinate with internal staff to ensure resource feasibility.
• Support external outreach to corporate event planners and wedding planners to showcase the Linda Hall Library as a premier, one-of-a-kind event venue.
• Manage external event rentals, including contracting, vendor approval, and venue coordination.
• Play a key role in launching the Library’s new gift shop including planning and development.
• Plan, buy, and manage inventory for the gift shop, while overseeing expense tracking and performance.
• Manage and train staff, ensuring consistent Standard Operating Procedures (SOPs), and excellent customer service.
• Manage day-to-day operations for revenue-generating programs such as venue rentals and retail merchandising to drive profitability and guest satisfaction.
• Develop and maintain workflows, SOPs, and performance metrics for operational efficiency.
• Support forecasting, budgeting, and cost analysis for new projects and initiatives.
• Negotiate contracts and maintain relationships with external vendors, suppliers, and service providers.
• Track data metrics for insight to leadership around visitor engagement, sales and operational performance.
• Partner with internal stakeholders to co-develop and implement other earned income initiatives.

Benefits

• Linda Hall Library is in a pivotal phase in its history offering a significant spirit of innovation and collaboration and the opportunity to make a difference as a leader.
• The library is committed to fostering a culture of Diversity, Equity, Accessibility, and Inclusion and creates a space where all individuals feel valued and respected.
• They offer a highly competitive compensation and benefits package including a generous PTO Plan, strong 403(b) match, and a paid parental leave program.
• Professional Development is supported through training, conferences, and professional memberships.
• This on-site role is based in a traditional office environment and requires occasional schedule flexibility.
• Linda Hall is in the cultural heart of the city, within walking distance of Kansas City’s leading museums, parks, and top local restaurants and shopping destinations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager