E-Tech Team Leader
About The Position
Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill . You can help. We can show you how. POSITION SUMMARY: The E-Tech Team Leader provides day-to-day leadership for Goodwill’s E-Tech department, overseeing the testing, data wiping, imaging, listing, and packing of technology products for online sale and recycling programs. This working lead role supports a team of E-Technicians to ensure devices are processed accurately, efficiently, and in compliance with data security and partner requirements (including the Dell Reconnect program). The E-Tech Team Leader acts as the primary point person on the floor for workflow coordination, troubleshooting, and quality control, helping the team meet performance goals for revenue, accuracy, safety, and productivity while supporting Goodwill’s mission through sustainable ecommerce operations. What is an E-Tech Team lead at Goodwill? Lead and support a team of E-Technicians responsible for sorting, testing, wiping, photographing, listing, and packing technology items Own the E-Tech schedule, including creating and publishing weekly schedules, adjusting coverage based on volume and priorities, and managing call-offs/PTO in coordination with the Director of Ecommerce. Perform and oversee imaging, listing preparation, and product setup so that items meet platform and internal specifications. Support implementation and daily use of tools, automations, and AI-driven processes that improve speed, accuracy, and sell-through Participate in meetings, trainings, and change rollouts; help translate new procedures into clear direction for the team What skills or experience does it take to be a Team Lead and work with an amazing team? Customer service in a retail, warehouse, or donation setting Informal or peer leadership experience If you have these skills and the desire to work in a fun and growing atmosphere, please complete the online application!
Requirements
- 1 year of experience required.
- High school diploma or equivalent AND no experience required.
- must be related to the internet to find information.
- Customer service in a retail, warehouse, or donation setting
- Informal or peer leadership experience
- Candidates are expected to provide current, valid Child Abuse clearance.
Nice To Haves
- Ecommerce, online sales, or technical operation
Responsibilities
- Lead and support a team of E-Technicians responsible for sorting, testing, wiping, photographing, listing, and packing technology items
- Own the E-Tech schedule, including creating and publishing weekly schedules, adjusting coverage based on volume and priorities, and managing call-offs/PTO in coordination with the Director of Ecommerce.
- Perform and oversee imaging, listing preparation, and product setup so that items meet platform and internal specifications.
- Support implementation and daily use of tools, automations, and AI-driven processes that improve speed, accuracy, and sell-through
- Participate in meetings, trainings, and change rollouts; help translate new procedures into clear direction for the team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
