E-Games Technician I

Cherokee Nation Businesses • Catoosa, OK

3d • Onsite

About The Position

Are you a technician with a strong hardware engineering or IT background ready for a high-energy career change? Join the Hard Rock Hotel and Casino as an E-Games Technician I to apply your technical acumen directly to our gaming floor. You will leverage your troubleshooting skills to execute critical machine moves, perform game conversions, and conduct floor upgrades. This role demands rapid-response diagnostics, preventative maintenance on E-Games, ATMs, and kiosks, and inventory management. While collaborating with senior staff and vendors, you must also be ready for the physicality of the job—including standing for long periods and lifting up to $75$ lbs—amid the lively, 24/7 casino environment. Ensure our state-of-the-art gaming equipment is always running flawlessly!

Requirements

• High School Diploma or General Education Degree (GED) with one year of previous E-Games or technical field experience (e.g., IT, electrical), or an equivalent combination of education and experience.
• Must have and maintain a valid driver's license.
• Must be able to obtain and maintain licensing by the appropriate gaming authority.
• Ability to pass a background check, pre-employment check, and random drug tests.
• Ability to work well under pressure.

Responsibilities

• Execute machine moves, game conversions, and floor upgrades.
• Perform maintenance and repairs on machines under the supervision of a higher-level technician.
• Assist vendors with machine repairs as a liaison.
• Demonstrate troubleshooting techniques and escalate problems when necessary.
• Perform preventative maintenance on machines and assist in the repair of ticket redemption kiosks and ATMs.
• Maintain an accurate parts inventory.
• Respond to technician calls on the floor in a timely fashion.
• Adhere to all regulatory, departmental, and company policies.
• Ensure work is performed in a safe manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees