E-Commerce & Website Support Specialist
About The Position
We’re looking for a detail-oriented and tech-savvy person to help manage and improve our online store. This role blends customer service, website updates, and online order processing, with a strong focus on keeping our products accurate, visible, and easy to find. You’ll help maintain our WooCommerce website, make updates to product listings, and use SEO best practices to help our products rank higher online. Most order entries and invoicing are automated, so your time will go toward improving listings, solving website issues, and keeping customers happy.
Requirements
- Experience with WooCommerce or similar e-commerce platforms.
- Understanding of SEO and product optimization strategies.
- Strong attention to detail and proficiency with Excel.
- Excellent communication, organization, and problem-solving skills.
- Dependable and able to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience with PPC (Pay-Per-Click) advertising, is a plus.
- Basic HTML knowledge is a plus.
- Familiarity with the medical or animal health product industries is a plus.
Responsibilities
- Review and process online orders (primarily automated) to ensure accuracy and timely fulfillment.
- Provide customer support via email and phone for website navigation, order questions, and product inquiries.
- Create, update, and maintain product listings — including descriptions, pricing, and images.
- Use SEO techniques to improve product visibility and search rankings.
- Assist with technical website updates and coordinate with internal teams or external developers as needed.
- Support marketing campaigns, promotions, and other digital initiatives to drive online engagement and sales.
Benefits
- Overtime paid after 40 hours a week. Occasional weekend overtime but limited.
- Annual review and competitive pay
- Earn PTO from day one. 1st year PTO of 2 weeks. Work your way up to 4 weeks a year!
- Medical, dental, and vision after 60 days
- 401(k) upon eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
