E-Commerce Specialist

Rescue Mission • Syracuse, NY

4d

About The Position

Do you have a passion for e-commerce, digital storytelling, and purpose-driven work? Join the Rescue Mission as a Full Time E-Commerce Specialist and help grow our online retail presence in support of a mission that puts love into action through food, shelter, clothing, and hope. About the Role The E-Commerce Specialist is responsible for managing and expanding the Rescue Mission’s online retail platforms. This role focuses on product listings, digital content creation, sales strategy, and performance analysis to drive sustainable growth. You’ll collaborate with internal teams to ensure merchandise is effectively showcased while supporting meaningful community impact.

Requirements

• Proven experience managing e-commerce platforms (Shopify, Lightspeed, Etsy, eBay, Facebook Marketplace, Instagram Shopping, etc.)
• Strong digital marketing and content creation skills
• Excellent written and verbal communication skills
• Highly detail-oriented with strong organizational abilities
• Comfortable analyzing data to inform decisions
• Ability to collaborate effectively across teams
• Ability to read documents and use office equipment
• Ability to communicate effectively with coworkers and the public
• Ability to lift up to 30 lbs without assistance
• Ability to stand, walk, stoop, kneel, and work in varying environmental conditions

Nice To Haves

• Passion for social enterprise, sustainability, and community impact preferred

Responsibilities

• Manage and optimize online product listings across multiple e-commerce platforms (website, eBay, social media marketplaces, etc.)
• Create engaging product descriptions and imagery to drive sales and customer engagement
• Collaborate with team members to select and feature merchandise aligned with brand and organizational goals
• Analyze sales data and customer behavior to identify trends and opportunities
• Coordinate online promotions, campaigns, and special sales
• Monitor inventory levels in partnership with retail and warehouse teams
• Prepare regular performance reports on sales, traffic, and engagement
• Stay current on e-commerce tools, best practices, and resale trends
• Support customer service related to online sales
• Maintain regular, predictable in-person attendance
• Complete required trainings and support team initiatives as needed

Benefits

• Medical
• Dental
• Vision
• 401K
• Flexible Spending Accounts
• Paid Time off
• Group and Voluntary Life
• Short -Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed