E-commerce Trading Manager

Bird & Blend Tea Co.•Worthington, MN

2d•Hybrid

About The Position

We’re looking for a senior, commercially minded E-commerce Trading Manager to take real ownership of our online trading performance. This is a hands-on yet senior role, you’ll shape the strategy, but also be right in the detail making things happen day-to-day. From trading performance and campaign execution to running the website alongside your E-commerce Assistant, you’ll be at the heart of how our digital channels grows. You’ll lead the onsite experience end-to-end, working closely with Digital Marketing, CRM, Social and wider teams to make sure everything we do online feels joined-up, on-brand and optimised for performance. If you love getting stuck into Shopify, diving into spreadsheets, and spotting opportunities before anyone else does, you’ll feel right at home here.

Requirements

Strong experience in a senior e-commerce or trading role, with clear commercial ownership
Someone who enjoys both thinking strategically and getting hands-on
Advanced Shopify experience (essential), you’re confident working directly in-platform
A love of data, spreadsheets and using insights to drive decisions
Proactive and self-motivated, you spot opportunities and run with them
Strong understanding of e-commerce trading and customer behaviour
A collaborative, down-to-earth approach with great communication skills
5+ years in e-commerce, digital trading or online retail
Proven track record of driving online growth and performance improvements
Experience managing or mentoring others

Nice To Haves

Experience in a DTC, retail or consumer brand environment preferred

Responsibilities

Own the day-to-day trading of the website, keeping it optimised for sales, conversion and a brilliant customer experience
Drive performance across key metrics including revenue, conversion rate, AOV and customer lifetime value
Spot trading opportunities through data, trends and stock position and act on them
Lead regular trading reviews with clear actions and recommendations
Work closely with Senior Merchandiser to ensure online stock levels and cover are appropriately managed and opportunities are jumped on
Run the day-to-day website management, supported by the E-commerce Assistant
Work confidently in Shopify, managing products, collections, merchandising and onsite content
Make sure the site is always accurate, up to date and trading at its best
Bring campaigns to life on-site in a way that feels engaging and commercially strong
Collaborate with Digital Marketing, CRM and Brand to ensure everything lands seamlessly
Test, learn and continuously improve performance
Own the end-to-end onsite journey, always looking for ways to make it smoother, faster and more enjoyable
Work with external development agency to improve website experience and functionality
Dive into performance data across traffic, conversion, revenue and customer behaviour
Use spreadsheets and analytics tools to uncover trends and opportunities
Turn insights into clear, actionable improvements
Share performance updates confidently with senior stakeholders
Line manage and support the development of the E-commerce Assistant
Take real ownership of the e-commerce channel as the go-to expert
Work proactively and independently, driving ideas forward
Partner with Systems, Finance, Retail and Brand teams to support: Product and campaign launches, Loyalty programme development, Delivery and service improvements, Omnichannel initiatives

Benefits

We are proud to be a Sunday Times Best Places To Work 2024 employer.
Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
Your birthday off!
Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all..
Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!