E-Commerce Supervisor

Evergreen Goodwill•Seattle, WA

3d•$24

About The Position

The E-Commerce Supervisor is responsible for all E-commerce departments, along with book operations. This role is also responsible for achieving department and organizational objectives for exceptional customer service.

Requirements

High school graduate or equivalency, but not required
Minimum 1 year of E-Commerce experience with preferably with auction and books.
Ability to provide good customer service with strong interpersonal and communication skills.
Ability to motivate people, instill accountability and achieve results.
Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
Internet research skills
Ability to learn new technology and software as related to the job.
Must have valid Washington Driver’s license and proof of insurance along with good driving record.
While performing the duties of this job, the employee will be required to lift and carry up to 35-50 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
Able to communicate with others effectively both verbally and written, including those who have limited English skills.
Maintain reliable attendance.
Organizing, sorting, categorizing, counting, adding, subtracting
Problem Solving
Communicating with the public
Verbal and written communication skills
Time management and prioritization skills
Accuracy and attention to detail
Must be able to work a flexible schedule.

Nice To Haves

Previous supervisor experience preferred.

Responsibilities

Identify and value appropriate merchandise.
Able to list auctions with picture and description of merchandise to bring maximum value.
Prepare a monthly update identifying items needed for internal auctions.
Maintaining a daily tracking board by E-commerce Lister, number of listed item, how many sold and the sale amount.
Motivating the team by tracking who had the highest ratio in sold to listed items and the highest dollar amount.
Create department standards and hold staff accountable.
Develop and maintain a team oriented environment.
Assist in hiring and training of staff.
Customer service and communication with internal and external customers.
Follow up on non-paying customers and issue refunds.
Maintain an E-Bay rating at least 98%.
Track sales for the organization and by store.
Keep auction sales premises clean.
Provide excellent internal/external customer service.
Maintain a clean work environment.
Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
Contributes to team effort by accomplishing related results as needed.
Perform other duties as assigned.
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Partner with People Relations as needed and appropriate.