E-Commerce Specialist (Bilingual KOR/ENG)

H Mart•Carlstadt, NJ

About The Position

Responsibilities but not limited to: Understanding of sales and marketing strategies to achieve revenue goals and enhance brand visibility. Develop promotional campaigns, product launches, and special offers across digital platforms (e.g., website, social media, email marketing). Monitor and optimize product listings, ensuring accurate and compelling product descriptions, images, and pricing. Collaborate with the customer support team to address customer issues and ensure a positive shopping experience. Analyze customer behavior and preferences to identify opportunities for improving customer engagement and retention. Utilize analytics tools (e.g., Google Analytics, sales reports) to track performance metrics such as traffic, conversion rates, and sales revenue. Monitor competitive landscape and industry trends to identify opportunities and threats. Create and optimize content for product pages, blogs, and other digital assets to improve SEO and user engagement. Work closely with the fulfillment team to manage inventory, shipping, and fulfillment processes. Identify and source new products or suppliers to expand product offerings and improve competitiveness. Negotiate pricing, terms, and agreements with vendors to ensure cost-effectiveness and quality standards. Maintain strong relationships with existing suppliers and evaluate their performance regularly. Monitor inventory levels and collaborate with the operations team to ensure adequate stock levels to fulfill customer orders. Forecast demand and plan inventory replenishment strategies to avoid stockouts and minimize excess inventory.

Requirements

Strong computer skills in Microsoft Office applications
Knowledge of e-commerce platforms (e.g., VTEX, Shopify,) and proficiency in digital marketing tools (e.g., Google Ads, Facebook Ads).
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.

Responsibilities

Understanding of sales and marketing strategies to achieve revenue goals and enhance brand visibility.
Develop promotional campaigns, product launches, and special offers across digital platforms (e.g., website, social media, email marketing).
Monitor and optimize product listings, ensuring accurate and compelling product descriptions, images, and pricing.
Collaborate with the customer support team to address customer issues and ensure a positive shopping experience.
Analyze customer behavior and preferences to identify opportunities for improving customer engagement and retention.
Utilize analytics tools (e.g., Google Analytics, sales reports) to track performance metrics such as traffic, conversion rates, and sales revenue.
Monitor competitive landscape and industry trends to identify opportunities and threats.
Create and optimize content for product pages, blogs, and other digital assets to improve SEO and user engagement.
Work closely with the fulfillment team to manage inventory, shipping, and fulfillment processes.
Identify and source new products or suppliers to expand product offerings and improve competitiveness.
Negotiate pricing, terms, and agreements with vendors to ensure cost-effectiveness and quality standards.
Maintain strong relationships with existing suppliers and evaluate their performance regularly.
Monitor inventory levels and collaborate with the operations team to ensure adequate stock levels to fulfill customer orders.
Forecast demand and plan inventory replenishment strategies to avoid stockouts and minimize excess inventory.

Benefits

Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy