E-Commerce Salesperson

Standard TV and Appliance•Portland, OR

10d

About The Position

As the largest locally-owned appliance company, Standard TV and Appliance is searching for an eCommerce Salesperson to meet our growing online sales needs. Job responsibilities include, but are not limited to: Providing excellent customer service in-person, via email and/or SMS text messages, and telephone. Converting website traffic into sales via online chat. Maintaining minimum sales standards as outlined by management. Maintaining a well-organized, responsible, and positive attitude. Additional job functions and position qualifications as listed below. Position is full-time PLUS benefits. Salary is based on commission.

Requirements

Prior work experience offering friendly customer service in a fast-paced work environment.
Must be detail-oriented; possess good organizational and appliance product knowledge skills.
Excellent telephone etiquette.
Fluency in English (written & verbal).
Basic computer skills and experience.
Ability to work a flexible schedule, i.e. Saturdays and/or Sundays until 10:00 p.m.
Ability to follow merchandise directions, a plan to sell.
Ability to lift 50lbs (assist in loading Appliances).
Working knowledge of appliance hook up instructions.
Ability to accurately calculate gross margins from cost reports.
Ability to work positively in a team environment.
Ability to work in a fast-paced environment and remain calm in stressful situations.
Ability to work on several projects simultaneously.

Nice To Haves

Prior builder/designer account experience a plus.
Prior retail sales experience.
Knowledge of "STORIS" system.
Customer Service Certification from a business or accredited college.
Strong computer experience, including Microsoft Word.
Fluency in Spanish, Eastern European or Asian languages.
Prior property management experience.

Responsibilities

Providing excellent customer service in-person, via email and/or SMS text messages, and telephone.
Converting website traffic into sales via online chat.
Maintaining minimum sales standards as outlined by management.
Maintaining a well-organized, responsible, and positive attitude.
Greet the customer with a smile and positive attitude.
Provide customer service (treat the customers as your family).
Engage active website visitors within 120 seconds of arriving on our site.
Engage active 'live chat' requests within 15 seconds.
Qualify leads and move conversations offline to phone, text, email and, if possible schedule appointment in retail locations.
Maintain minimum sales standards per Minimum Expectations Addendum.
Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
Follow the Sales Handbook, Memos and Policies & Procedures.
Dress as per Sales Handbook, including a name tag.
Punctual for shift, should be punched in on or before start time.
Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
Follow up on all bids, SOR reports, "NA" reports, and others as assigned.
Follow up on all customer calls before leaving your shift.
Follow online merchandise and pricing direction from the buying office.
Attend regular sales meeting (as scheduled).
Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.