E-Commerce Lead

GOODWILL CENTRAL COAST•Salinas, CA

1d•$18 - $20•Onsite

About The Position

Receive, process, sell and ship collectibles and ready to wear items through ShopGoodwill.com, EBay, and/or other designated online sites. Receive, process, sell and ship books and other media through the E-books arrangement. Lead general operations and personnel training as well as contributing to the optimization and improvement of ongoing online sales. Assist the manager in completing cyclical duties in his or her absence.

Requirements

High School diploma or equivalent preferred.
Six months previous clerical, processing· or shipping/receiving experience, or equivalent.
Ability to type at least 40 words per minute.
General familiarity with Goodwill's mission and general Company policies and procedures (this may be learned on-the-job).
Familiarity with computers and typical software, online programs and search engines such as Google, E-Bay, Amazon, and Microsoft products.
Familiarity of digital camera use
Ability to communicate in basic oral and written English; ability to communicate in basic Spanish desirable.
Ability to understand and accept directions and follow procedures.
Ability to perform routine work, adapting to change as it relates to work flow without loss of efficiency.
Ability to maintain self-control and work in cooperation with co-workers.
AbilitY. to coordinate eyes/hands/fingers to quickly and safety manipulate and handle items.
Ability to examine items and visually differentiate between them based on quality standards.
Ability to take acceptable digital photos for online listings.
Ability to perform duties independently with limited contact with co-workers and the public.
Ability to meet and maintain established production and quality standards, as communi.cated by the supervisor.
Ability to provide excellent customer service per Goodwill guidelines and procedures.
Ability to demonstrate satisfactory attendance, according to Goodwill policy.
Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

Nice To Haves

Knowledge of collectibles and/or antiques helpful.
ability to communicate in basic Spanish desirable.

Responsibilities

Review and confirm suitability for e-sale of books and other items.
Take detailed/clear appropriate photos of merchandise for auctions.
Write concise and accurate titles and descriptions when listing online auctions.
Purge unsold items periodically.
Fulfill sales by packing and shipping sold items.
Send rejected or purged items back to the warehouse.
Receive incoming items from warehouse and vendors.
Assist management in meeting and/or exceeding revenue and inventory goals through actively seeking to maintain best practices.
Help maintain all e-commerce and Goodwill related assets; ensure protection of assets from either intern~I or external loses.
Demonstrate and enforce Kaizen practices.
Ensure that housekeeping, safety, and security is maintained, reporting all needed repairs, problems, and/or hazards immediately.
Address customer service questions in a professional manner and add appropriate information to listings if needed.
Aid in training internal staff.
Collect and share data via existing and to be determined reports.
In the manager's absence, answer all phone enquiries
In the manager's absence, interact as a liaison between employees and administration when needed.
In the manager's absence, create purchase orders for supplies as determined by monthly inventories of same.
In the manager's absence, complete and submit required paperwork.
In the manager's absence process time/attendance records and/or payroll documentation.
Monitor supply levels on a regular basis and alert management when items need reordering.
Perform related duties as assigned.