E-commerce Operations & Project Manager (Lightspeed + Shopify)

Tisun Beauty•Charlotte, NC

16h

About The Position

We are an established beauty retail store expanding into e-commerce. We carry approximately 10,000 SKUs across multiple brands and are building a Shopify-based online store integrated with our Lightspeed POS system. We are looking for a highly organized E-commerce Operations & Project Manager to own the day-to-day execution of the e-commerce launch and ongoing operations. This role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations. You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify. This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.

Requirements

2+ years of experience in e-commerce operations, e-commerce project management, or online retail
Experience working with Shopify (managing store operations, apps, or builds)
Strong organizational skills and ability to manage multiple priorities
Experience working with external developers/agencies (outsourced work)
Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)
Strong attention to detail (inventory, pricing, product data accuracy)
Strong communicator who can work with both technical vendors and store staff
Comfortable making decisions and solving problems quickly
Highly organized, process-driven, and detail-oriented
Can manage contractors without being overly dependent on them
Business-minded and customer-focused

Nice To Haves

Experience with Lightspeed POS (Retail)
Experience launching an online store for a physical retail business
Understanding of product catalog management and variant setup
Familiarity with e-commerce analytics (Shopify Analytics, GA4)
Basic understanding of SEO and merchandising best practices
Beauty, fashion, or specialty retail experience

Responsibilities

E-commerce Launch & Project Management Manage the Shopify store build from planning through launch
Coordinate external Shopify developers, designers, and contractors
Create and manage project timelines, task lists, and milestones
Review deliverables and ensure work meets quality standards
Track budget and manage vendor invoices
Oversee Lightspeed product and inventory sync with Shopify
Test inventory accuracy, order flow, and returns processes
Ensure pricing, tax, shipping, and promotions are configured correctly
Document workflows for store staff and internal operations
Manage product uploads, categories, tags, and collections
Ensure product pages are accurate, clean, and customer-friendly
Coordinate product photography, descriptions, and key attributes
Support merchandising strategies (best sellers, new arrivals, bundles)
Monitor daily order flow, customer issues, and fulfillment
Work with store staff to ensure online orders are handled properly
Manage app tools (reviews, loyalty, email marketing, search, etc.)
Track site performance and report on key KPIs (traffic, conversion, AOV)
Coordinate promotions, sales, and seasonal campaigns
Identify conversion improvements and work with contractors to implement them
Support SEO basics and site content organization
Recommend improvements based on customer behavior and analytics